Sr. Operations Manager (onsite)
About The Position
The Sr. Operations Manager owns execution of operations to achieve established targets and metrics for Safety, Quality, Delivery, Cost, and Organizational Development. Based in Phoenix, Arizona, this role leads Operations Supervisors and directs a cross-functional Integrated Production Team (IPT) to meet business objectives and customer requirements. The manager fosters teamwork and accountability across business interfaces and leads and motivates the team through employee development and performance management. The role maintains compliance with regulations, laws, and management-system requirements; promotes safe workplace behaviors; manages capacity, demand, and resources to support rate readiness and on-time delivery; and supports planning, workforce development, continuous improvement, supply-chain actions, budgets, and cost objectives. It also oversees talent and succession planning and ensures employees’ training and skills are assessed. Business travel of up to 5% is supported. The position is primarily onsite in Phoenix, Arizona.
Requirements
- Typically requires a university degree or equivalent experience and at least 10 years of relevant experience, or an advanced degree in a related field and at least 7 years of experience.
- Experience in manufacturing, operations management, program/project management, or a similar industrial environment.
- Manufacturing leadership experience, including direct reports.
- Experience with manufacturing systems such as SAP or equivalent.
- Experience with Lean, CORE, Six Sigma, and structured problem-solving methodologies.
- U.S. citizenship is required because only U.S. citizens are authorized to access information under the program/contract.
Nice To Haves
- Knowledge of the CORE Operating System and lean manufacturing principles.
- Proficiency with Microsoft Office applications.
- Experience interpreting capacity plans, schedules, cost models, and performance dashboards.
- Experience influencing without authority in a matrixed organization.
- Ability to communicate with all levels of the organization.
Responsibilities
- Maintain compliance with regulations, laws, and management-system requirements.
- Reduce environmental, health, and safety (EH&S) risks, promote safe behaviors, and support safety programs, including behavioral-based safety and job hazard analysis (JHA). Ensure Operations executes required safety programs.
- Manage capacity, demand, and resource plans to ensure rate readiness and 100% on-time delivery to internal and external customers.
- Support the Sales, Inventory & Operations Planning (SIOP) process to plan and maintain adequate capacity and headcount.
- Drive employee engagement, foster a positive culture, and execute strategic workforce-planning initiatives.
- Champion continuous improvement using the CORE operating system and lean manufacturing methods, including Tiered Accountability, Gemba, Visual Management, Process Mapping, Kanban, 5S, Kaizen, and Root Cause Corrective Action (RCCA).
- Integrate tactical and strategic supply-chain actions to ensure delivery and manage risk.
- Support operating-budget, capital-plan, and cost-savings objectives; achieve utilization and labor-efficiency goals while realizing sales output; improve inventory and reduce manufacturing variances.
- Support the annual operational macro plan and ensure individual projects are implemented to address problems, issues, or opportunities.
- Execute talent-management and succession-planning processes.
- Ensure training and skills are assessed to identify and address critical skills gaps.
- Support business travel up to 5%.
- Lead Operations Supervisors and direct a cross-functional Integrated Production Team to meet business objectives and customer requirements.
- Develop and performance-manage employees while fostering teamwork and accountability.
Benefits
- Medical, dental, and vision insurance.
- Three weeks of vacation for newly hired employees.
- 401(k) plan with employer matching funds and a separate employer retirement contribution, including a Lifetime Income Strategy option.
- Tuition reimbursement program.
- Student Loan Repayment Program.
- Life insurance and disability coverage.
- Optional pet, home and auto, additional life and accident, critical illness, group legal, and identity-theft protection coverage.
- Birth, adoption, and parental leave benefits.
- Fertility and family-planning benefits through Ovia Health.
- Adoption assistance.
- Autism benefit.
- Employee Assistance Plan, including up to 10 free counseling sessions.
- Healthy You incentives and wellness rewards program.
- Doctor On Demand virtual doctor visits.
- Bright Horizons child and elder care services.
- Teladoc Medical Experts second-opinion program.
- Relocation may be offered.
- Flexible spending accounts, flexible work schedules, paid time off, and holidays may be available, depending on the business unit and collective-bargaining coverage.
- Annual short-term and/or long-term incentive compensation may be available depending on position level and collective-bargaining coverage; payments are not guaranteed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
