Sr. Manager, Operations

Highspring•McLean, VA

2h•$110,000 - $150,000

About The Position

The Senior Manager, Operations leads operational strategy and execution for assigned large client account teams. The role oversees sales support, workforce planning, onboarding, contracting, compliance, forecasting, and reporting, ensuring scalable processes, accurate data, effective communication, and timely deliverables that support business objectives. As a senior operational partner to client-facing project teams, the Senior Manager provides operational oversight, drives accountability across workstreams, and leads process improvement opportunities. The position partners with recruiting, resourcing, marketing, finance, legal, compliance, and shared services to improve operational effectiveness, strengthen account performance, and support efficient, compliant service delivery.

Requirements

Bachelor's degree or equivalent professional experience.
7–10 years of experience in operations management, program management, staffing operations, workforce management, business operations, or a related field; preferably within a professional services environment.
Experience managing enterprise clients, large accounts, or large-scale staffing programs.
Strong analytical and reporting skills, with the ability to translate data into actionable business recommendations.
Ability to effectively manage multiple priorities, projects, deadlines, and stakeholders in a fast-paced environment.
Advanced proficiency with Microsoft Excel and Microsoft Office applications.

Nice To Haves

Experience with one or more of NetSuite, Salesforce, PowerBI, Tableau, IntelAgree, or similar business applications.
Experience with VMS platforms and enterprise business systems.
Demonstrated experience leading projects, processes, or cross-functional initiatives.
Experience developing executive-level reporting and operational dashboards.

Responsibilities

Lead daily operations for assigned client account teams, ensuring operational, compliance, financial, staffing, and reporting objectives are met.
Drive workforce planning and recruiting prioritization, including maintaining role requirements, tracking resourcing needs, anticipating future demand, and partnering with recruiting and resourcing leaders on critical needs.
Execute regular team succession planning to evaluate long-term team structure, assess resource development needs, and propose changes to support team and individual success.
Drive compliance activities related to client Vendor Management Systems (VMS), onboarding requirements, contracting workflows, and internal company standards.
Lead forecasting and reporting activities, including revenue projections, utilization, headcount planning, staffing pipeline visibility, and profitability-related analysis.
Develop, maintain, and enhance operational, staffing, financial, and compliance reporting to support leadership decision-making.
Analyze business performance metrics, staffing funnel data, onboarding progress, and operational KPIs to identify trends, risks, and opportunities and recommend actions.
Support sales enablement activities, including preparing account planning documents, coordinating account planning workshops, and assisting with marketing activities.
Maintain the account qualification portfolio, including documentation of executed workstreams.
Identify operational gaps and lead cross-functional corrective actions to improve efficiency, quality, scalability, and compliance.
Serve as a subject matter expert for operational processes, systems, and client requirements, liaising across business functions to achieve desired results.
Develop and maintain standard operating procedures, process documentation, operational controls, and governance routines.
Lead or influence special projects and cross-functional initiatives that improve account operations, reporting accuracy, process consistency, or service delivery outcomes.