Sr. Manager, Operations

First National Bank•Omaha, NE

8d•$83,355 - $141,704•Onsite

About The Position

The Senior Manager, Trust Operations oversees operational aspects of trust and wealth administration and fiduciary services, ensuring efficient, compliant, high-quality service delivery in a regulated environment. The role manages a team of trust operations professionals and is responsible for operational performance, compliance, technology and program administration, and collaboration with internal and external stakeholders. The position owns day-to-day trust operations, including account administration, asset management, onboarding, fiduciary reporting, trust accounting, reconciliations, and financial reporting. It develops policies, procedures, and workflows; monitors service standards; leads operational improvements; establishes performance measures; and reports on service levels, team productivity, risks, and regulatory findings. The Senior Manager leads and develops the team, allocates workloads and resources, supports hiring and onboarding, and promotes continuous improvement and client focus. The role ensures compliance with OCC regulations, state fiduciary laws, and internal policies; coordinates examinations and audits; maintains controls and records; and oversees account reviews and corrective actions. The role also oversees trust accounting systems, vendors, budgets, procedure documentation, business continuity planning, and special projects. It partners with Wealth Advisors, Trust Officers, Relationship Managers, Legal, Compliance, First Line Risk, and Audit, and represents trust operations with senior leadership and regulatory examiners. The position has authority over operational procedures, workflow changes, routine transactions within guidelines, resource allocation, vendor decisions within delegated limits, and team management recommendations. Complex fiduciary decisions, significant operational issues, and regulatory matters are escalated to the Managing Director. The position is anticipated to be performed onsite at the posted location; work location may change based on business needs. Candidates must have unrestricted work authorization and must not require future sponsorship. Compensation range is $83,355.00–$141,704.00, with the starting offer varying based on experience, education, and skill level.

Requirements

Bachelor's degree in Business, Finance, Accounting, or a related field, or equivalent work experience.
Minimum 7–10 years of experience in trust operations, fiduciary services, or a related field.
Minimum 3–5 years of people management experience.
Demonstrated experience managing operational teams and driving performance improvements.
Strong understanding of regulatory compliance requirements in a trust environment.
Deep knowledge of operational processes; trust operations administration, fiduciary principles, and settlement processes are preferred areas of knowledge.
Proven leadership and people-management skills, including the ability to develop high-performing teams.
Strong analytical and problem-solving abilities.
Strong project management and organizational skills.
Effective communication skills and ability to explain complex trust concepts to diverse audiences.
Ability to manage multiple priorities in a fast-paced, regulated environment.
Strong attention to detail and commitment to accuracy.
Customer-focused mindset and dedication to service excellence.
Unrestricted work authorization; must not require future sponsorship.

Nice To Haves

Strong understanding of OCC trust regulations and state fiduciary laws.
Certified Trust Operations Professional (CTOP) or similar professional certification.
Experience with trust accounting systems such as FIS or Fidelity.
Previous experience in a bank trust department or wealth management organization.
Knowledge of investment operations and portfolio accounting.
Experience managing regulatory examinations and audits.

Responsibilities

Oversee trust and wealth operations, including account administration, asset management, onboarding, and fiduciary reporting.
Develop and implement operational policies, procedures, and workflows for trust administration.
Monitor service delivery standards and completion of trust activities, including transactions, tax reporting, deposits, and distributions.
Manage trust accounting, reconciliations, and financial reporting for fiduciary accounts.
Lead initiatives to improve efficiency, reduce risk, and enhance client service.
Establish and monitor KPIs, analyze operational data, and report performance, service levels, and productivity to senior leadership.
Implement quality assurance programs and track regulatory examination findings and remediation.
Coach, mentor, and provide performance feedback to team members; conduct regular individual and team meetings.
Allocate workloads and resources, identify training needs, support professional development, and participate in hiring and onboarding.
Ensure trust operations comply with OCC regulations, state fiduciary laws, and internal policies.
Coordinate with Compliance and Legal on regulatory examinations, audits, and inquiries; implement controls and corrective action plans.
Oversee annual account reviews, fiduciary decision documentation, conflicts-of-interest controls, records retention, and documentation standards.
Oversee trust accounting systems and technology platforms; collaborate with IT and vendors on enhancements, upgrades, and issue resolution.
Manage operational budgets and expenses, maintain procedures and training materials, and lead or participate in operational, technology, and regulatory projects.
Ensure business continuity and disaster recovery preparedness and manage vendor relationships for trust-related services.
Partner with Wealth Advisors, Trust Officers, and Relationship Managers, and collaborate with Legal, Compliance, First Line Risk, and Audit.
Serve as a trust operations subject matter expert, communicate operational updates and changes, participate in cross-functional initiatives, and represent the function with senior leadership and regulatory examiners.
Approve operational procedures and workflow changes, make resource and workload decisions, authorize routine transactions within established guidelines, and approve vendor selections within delegated authority.
Escalate complex fiduciary decisions, significant operational issues, and regulatory matters to the Managing Director.
Make hiring, performance management, and compensation recommendations for team members.