Operations Manager, Sr

PrimeLending•Dallas, TX

About The Position

Reporting directly to the Head of Operations, the Senior Operations Manager provides strategic and operational leadership across assigned Clearing Firm Operations functions. The role oversees daily execution, maintains a strong risk and control environment, develops managers and team members, and ensures the accurate, timely, and compliant delivery of operational services. The Senior Operations Manager leads large, complex, cross-functional projects and strategic initiatives; partners with business, Compliance, Risk, Technology, Finance, and external service providers; and drives process improvement, automation, scalability, and organizational readiness. Success requires broad clearing operations experience, sound judgment, strong leadership, and the ability to translate business objectives into practical operating models and measurable results.

Requirements

Bachelor’s degree in business, finance, accounting, or a related field, or an equivalent combination of education and relevant industry experience.
Eight or more years of progressive experience in broker-dealer or clearing firm operations, including significant experience leading operational teams, functions, or complex programs.
Broad knowledge of securities processing, clearing, custody, and the operational control environment supporting a regional or national financial services organization.
Ability to develop and execute strategic and operational plans, translate business objectives into practical operating models, and deliver measurable results.
Proven ability to lead large, complex, cross-functional projects or initiatives and manage scope, resources, timelines, risks, dependencies, and competing priorities.
Leadership and people-management capabilities, including experience developing managers and team members, building accountable teams, and leading through organizational or operational change.
Understanding of broker-dealer regulatory requirements, risk management, internal controls, business continuity, and operational procedures.
Excellent written and verbal communication, executive presentation, negotiation, stakeholder-management, and conflict-resolution skills.
Strong analytical, critical-thinking, and problem-solving skills, with sound judgment and attention to detail to resolve complex operational issues and make timely decisions.
High proficiency with operations-processing platforms, Microsoft Office applications, reporting tools, and technology supporting workflow, controls, and process improvement.
Ability to operate effectively in a fast-paced environment, adapt to changing organizational priorities, and manage multiple responsibilities and deadlines.

Nice To Haves

Experience in Tax and Cost Basis Operations, Retirement Operations, Margin Operations, Cash Management Operations, or related clearing functions is preferred.
FINRA Series 7 and Series 24 or 27 are preferred, or the ability to obtain required registrations within established company timeframes; Series 63 is a plus.

Responsibilities

Provide strategic and operational leadership across assigned Clearing Firm Operations functions, establishing priorities, performance expectations, and service standards aligned with the Head of Operations' objectives.
Lead large, complex, cross-functional projects and strategic initiatives from planning through implementation, including defining scope, coordinating resources, managing risks and dependencies, and ensuring timely delivery of sustainable outcomes.
Oversee daily operational activities and maintain a strong control environment supporting accurate, timely, and compliant securities processing.
Identify, design, and implement process improvements, automation opportunities, and scalable operating practices to improve efficiency, capacity, quality, and client experience.
Partner with business lines, Compliance, Risk, Technology, Finance, and other stakeholders to evaluate new products, regulatory changes, and business initiatives and define operational support models, controls, procedures, and implementation requirements.
Develop, coach, and mentor managers and team members; strengthen leadership depth, promote accountability, and support succession and talent development.
Establish and monitor key performance, service, risk, and control metrics; analyze trends, address exceptions, and provide reporting and recommendations to senior leadership.
Resolve complex operational issues and escalations requiring sound judgment, independent decision-making, and coordination across departments or external service providers.
Develop and maintain policies, procedures, business continuity plans, and training materials to support consistent execution, regulatory compliance, and operational readiness.
Manage staffing, resource allocation, vendor relationships, and applicable budgets for services and initiatives supporting Operations and impacting multiple departments.
Promote collaboration, continuous improvement, strong controls, and high-quality service for internal and external clients.