Sr. Manager, Operations

Five Below•Forsyth, GA

About The Position

The Senior Manager, Distribution Operations plans, coordinates, and executes the total building workflow. This hands-on role supports operational efficiency through daily staffing and planning, strategic planning, problem-solving, and helping the facility achieve key performance targets across safety, quality, service, and cost. The Senior Manager serves as second-in-command to the Director of Operations and oversees second-shift operations and strategy. The role partners with operational leaders, the Director of Operations, and HR on workforce planning, labor allocation, performance development, special projects, cross-training, and operational changes. It also works with the local Environmental Health and Safety leader on post-accident reviews, training, and certifications.

Requirements

Bachelor's degree or equivalent in business administration, industrial engineering, operations engineering, mechanical engineering, supply chain, or equivalent experience.
10 or more years of experience in a multi-shift distribution, warehouse, or fulfillment center.
Flexibility to work with a multiple-shift operation based on business needs.
Must be relocatable.

Nice To Haves

Ability to work with cross-functional partners, including Allocations, Finance, Analytics, Transportation, and Network Planning.
Experience creating staffing plans in a dynamic business environment.
Experience working with temp agencies and monitoring temporary-worker effectiveness.
Lean and continuous-improvement experience, including leading projects to completion.
Prior experience within a large-sized warehouse.
Ability to communicate effectively with employees at all levels.
Ability to analyze information effectively and consistently.
Ability to complete assignments within established timelines.
Active participation in problem identification and problem-solving, including creating a common understanding of the problem before resources are activated.

Responsibilities

Serve as second-in-command to the Director of Operations, partnering with operational leaders on daily workforce plans and monitoring cost, service, and quality metrics.
Oversee second-shift operations and strategy, ensuring staffing and production align with daily productivity goals.
Coordinate timely labor-sharing decisions with operations leaders as priorities change, and raise operational concerns to the Director of Operations.
Partner with the Director of Operations on facility changes that affect crew-member experience, such as early closures or reduced hours.
Lead pre-shift planning discussions with operations leaders to prepare for the next working day and meet service and cost objectives.
Partner with the Director of Operations to evaluate and update the facility labor plan, including daily, weekly, and monthly maintenance.
Partner with the Director of Operations and HR to provide performance feedback supporting development plans for facility and distribution-network managers and supervisors.
Serve as the site point of contact for special projects and enterprise-wide initiatives involving external business partners, translating business requirements into operational recommendations.
Create cross-training plans to balance the building across work types and respond to daily and weekly changes in product mix.
Partner with the local EH&S leader to lead post-accident safety reviews and proactively manage required crew-member training and certifications.