Sr. Manager, Operations

Five Below•Forsyth, GA

About The Position

The Senior Manager, Distribution Operations plans, coordinates, and executes the total building workflow. This hands-on role facilitates operational efficiency and is responsible for daily staffing and planning, strategic planning, problem-solving, and helping the facility meet key performance targets across safety, quality, service, and cost. The position serves as second-in-command to the Director of Operations and oversees second-shift operations and strategy. The role is expected to be flexible across multiple shifts based on business needs and must be relocatable.

Requirements

Bachelor's degree or equivalent in business administration, industrial engineering, operations engineering, mechanical engineering, supply chain, or equivalent experience.
10+ years of experience in a multi-shift distribution, warehouse, or fulfillment center environment.
Flexibility to work in a multiple-shift operation based on business needs.
Must be relocatable.

Nice To Haves

Experience working with cross-functional partners, including Allocations, Finance, Analytics, Transportation, and Network Planning.
Experience creating staffing plans in a dynamic business environment.
Experience working with temporary agencies and monitoring temporary-worker effectiveness.
Lean and continuous-improvement experience, including leading projects to completion.
Prior experience within a large-sized warehouse.
Ability to communicate effectively with all levels of employees.
Ability to analyze information effectively and consistently.
Ability to complete assignments within established timelines.
Active participation in problem identification and problem-solving, with the ability to create a common understanding of the problem before activating resources to solve it.

Responsibilities

Serve as second-in-command to the Director of Operations, partnering with Operational Leaders to execute daily workforce plans and monitor cost, service, and quality metrics.
Oversee second-shift operations and strategy, ensuring staffing and production align with daily productivity goals.
Coordinate timely labor-sharing decisions with Operations Leaders across the building as priorities change, and raise operational concerns to the Director of Operations.
Partner with the Director of Operations on facility operational changes that affect crew member experience, such as early closures or reduced hours.
Lead pre-shift planning discussions with operations leaders to prepare for the next working day and support service and cost objectives.
Partner with the Director of Operations to evaluate and maintain the facility labor plan on a daily, weekly, and monthly basis throughout the year.
Partner with the Director of Operations and HR to provide performance feedback supporting development plans for facility and distribution-network Managers and Supervisors.
Serve as the site point of contact for special projects and enterprise-wide initiatives involving external business partners, translating business requirements into operational recommendations.
Create cross-training plans to balance work types and help the building respond to daily and weekly changes in product mix.
Partner with the local EH&S leader to lead post-accident safety reviews and proactively address required crew member trainings and certifications.