SR Manager Operations
About The Position
Parsec, LLC, a subsidiary of Universal Logistics Holdings, Inc., is hiring an Operations Supervisor to lead daily intermodal terminal operations in Memphis, Tennessee, supporting Canadian National Railway (CNRR) and customers including J.B. Hunt. The terminal processes more than 100,000 lifts annually and handles lift operations, container and chassis management, yard operations, inventory control, and equipment utilization. The operation runs 24/7. The Operations Supervisor oversees safe, efficient freight handling and terminal performance in a fast-paced intermodal environment. The role leads and develops terminal personnel, coordinates train activities and resources, monitors operational performance, and works with customers, railroad representatives, mechanics, and terminal leadership to resolve issues and support service, efficiency, and cost-control goals.
Requirements
- At least 2 years of leadership experience in intermodal, transportation, logistics, warehousing, railroad, shipping, or terminal operations.
- Previous supervisory experience leading hourly employees in a fast-paced operational environment.
- Strong understanding of safety practices and operational compliance.
- Experience managing productivity, labor planning, and performance metrics.
- Ability to work in varying weather conditions and outdoor environments.
- Strong problem-solving and decision-making skills.
- Effective oral and written communication skills.
- Proficiency in Microsoft Office and operational reporting systems.
Nice To Haves
- Experience with rail, intermodal, trucking, yard management, or container operations.
- Associate's or Bachelor's Degree; preferred but not required.
Responsibilities
- Supervise day-to-day intermodal terminal operations to ensure freight is handled safely, efficiently, and in accordance with customer expectations.
- Lead and develop terminal personnel while promoting safety, accountability, and productivity.
- Coordinate inbound and outbound train activities so containers, chassis, and equipment are processed efficiently.
- Monitor yard inventory, equipment utilization, and container movement throughout the terminal.
- Ensure compliance with company policies, railroad requirements, and safety regulations.
- Conduct employee coaching, performance management, training, and development activities.
- Monitor operational KPIs, including dwell time, on-time release, safety performance, and equipment availability.
- Allocate labor, equipment, and resources based on daily workload and train schedules.
- Partner with customers, railroad representatives, mechanics, and terminal leadership to resolve operational challenges.
- Maintain accurate operational records, reporting, and daily shift documentation.
- Support continuous improvement initiatives focused on operational efficiency, service performance, and cost control.
- Respond to operational issues in real time and make decisions that support customer service and terminal performance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
