ONSITE - Business Analyst

DSV•Whitestown, IN

19h•$55,000 - $65,000•Onsite

About The Position

The onsite Business Analyst role at DSV’s Solutions division supports operational strategy and day-to-day execution by gathering customer insights, analyzing data, making recommendations, and helping senior leaders make business decisions. The role works closely with operations, management, business leaders, clients, and technical teams to shape and support the business and improve the customer delivery experience. The position requires sound judgment, strong analytical abilities, and creativity in developing solutions. It includes broad exposure to business, financial, and technical teams and involves designing, developing, and maintaining performance metrics, reports, analyses, dashboards, and IT solutions across functions. The analyst also supports strategic client business reviews and identifies cost-saving opportunities. This role is based onsite in Whitestown, Indiana. Work may take place in warehouse conditions with temperatures ranging from mild to moderate during warmer and colder months. The work environment is usually low to moderate in noise, with rare exposure to fumes, airborne particles, or toxic or caustic chemicals.

Requirements

Bachelor’s degree required.
Excellent computer skills, including MS Office Suite, Windows, or Visio.
Expertise with MS Office, including Access and Excel pivot tables and formulas.
Ability to learn new systems and tools quickly.
English reading, writing, and verbal skills.
Excellent verbal and written communication and interpersonal skills, with the ability to coordinate and motivate oneself and others.
Comfort communicating with individuals at all organizational levels.
Demonstrated ability to work in a matrix environment and across multiple company units.
Ability to handle basic statistical control methods.
Willingness to take personal responsibility for actions and results, and ability to adhere to standards.
Self-motivated, able to work under pressure, and able to solve problems and make decisions effectively.
Ability to manage time, multitask, and prioritize work effectively.
Attention to detail and interest in processes and systems; strong analytical skills.
Ability to implement and validate corrective and preventive actions.
Ability to ask questions to clarify requirements and identify continuous improvement ideas.
Understanding of company business strategy, vision, operations, and regional working relationships.
Ability to learn and understand client-specific strategic objectives.
Able to work in warehouse temperatures that may range from mild to moderate during warmer and colder months.
Ability to lift, carry, push, or pull 21–50 pounds; reach above shoulder or outward; squat or kneel; walk and stand constantly; bend frequently; and handle/finger and sit occasionally.

Nice To Haves

Two years of experience in warehouse or distribution operations, preferably with emphasis in logistics or supply chain management, business, or sales and marketing.
Bilingual ability.

Responsibilities

Uncover trends and correlations to develop insights that improve operational decisions.
Apply data mining, quantitative analysis, and statistical models to understand customer interactions and identify ways to improve customer experience and meet business goals.
Collaborate across the organization to develop functional best practices and advocate for improvements to enterprise-wide tools.
Design, develop, and maintain ongoing performance metrics, reports, analyses, and dashboards to support business decisions.
Apply reporting and analysis best practices, including data integrity, test design, analysis, validation, and documentation.
Work with management on important issues and projects; assess and document existing business procedures and develop recommendations, implementation plans, schedules, and reports.
Maintain recordkeeping databases and produce reports.
Review reports and recommend productivity and efficiency improvements.
Research and analyze comparable organizations and operations.
Support strategic client business reviews by developing and presenting materials that illustrate DSV’s performance and value creation.
Analyze business cases and existing data to identify cost-saving initiatives and develop case studies for client presentations.
Develop client relationship management skills through involvement in implementation support, AQP meetings, Deep Dives, and Business Reviews.
Design, develop, and implement IT solutions across functions.
Work with business leaders and clients to analyze and document client requirements and develop and implement best-practice, consistent, standardized IT solutions.
Perform other duties as assigned.
Work overtime as dictated by the business, whether mandatory or voluntary.