Business Analyst- Onsite Role (Baytown, TX)

Community Resource Credit Union•Baytown, TX

1d•$83,142 - $103,927•Onsite

About The Position

The Business Analyst serves as a liaison between business units, the Programming Team, Enterprise Service Delivery, and project stakeholders. The role ensures business needs are understood, documented, scoped, and translated into actionable technical requirements. It requires operational knowledge, analytical ability, communication skills, and enough technical aptitude to communicate with developers and translate between technical and non-technical stakeholders; the position is not expected to function as a software developer. The role builds and maintains knowledge of frontline and support department processes and systems, using that understanding to identify requirements, impacts, dependencies, exceptions, risks, and improvement opportunities. The Business Analyst participates in project discovery, planning, and development meetings; helps define scope and document current- and future-state processes; develops functional requirements and acceptance criteria; coordinates user acceptance testing; and communicates project status, risks, dependencies, requirements, and outstanding decisions. The position works across Information Technology, Retail Delivery, Operations, Compliance, Risk Management, and other Credit Union areas to help ensure technology solutions meet business needs and support effective operations and positive member and employee experiences. The position is based onsite in Baytown, Texas. Work is indoors, may involve periodic travel, and may expose the employee to hazards associated with electronics work and potential robbery. The employee receives detailed instructions and procedures intended to minimize risk.

Requirements

Three to five years of similar or related experience.
One of the following: a two-year college degree; completion of a specialized certification or licensing; completion of specialized vendor training courses; or job-specific skills acquired through an apprenticeship program.
Strong analytical and problem-solving skills.
Strong written and verbal communication skills.
Excellent skills with Microsoft 365 products.
Ability to exercise advanced conflict resolution, give material presentations, and resolve issues affecting multiple departments or divisions.
Ability to motivate or influence others with diplomacy and trust, and obtain cooperation internally and/or externally.
Ability to gather and document requirements, analyze workflows, identify process impacts, and communicate effectively between business and technical teams.
Understanding of applicable regulatory compliance requirements, including BSA, AML, OFAC, CIP, and MDD, as they relate to the role.

Nice To Haves

Familiarity with financial products and services.
Familiarity with software development lifecycles, API concepts, database concepts, requirements gathering, workflow analysis, and process matching.

Responsibilities

Attend discovery, planning, requirements, and development meetings to identify, clarify, document, and validate business requirements.
Work with frontline employees, support departments, subject matter experts, project managers, vendors, and developers to understand business objectives and operational needs.
Translate business needs into functional requirements, user stories, use cases, business rules, process flows, acceptance criteria, and supporting documentation.
Identify incomplete, conflicting, or ambiguous requirements and facilitate resolution before development begins.
Facilitate communication between technical and non-technical stakeholders.
Participate in discovery and scoping of technology projects, enhancements, automation requests, and process-improvement initiatives.
Help define project objectives, expected outcomes, deliverables, assumptions, constraints, dependencies, and acceptance criteria.
Identify affected departments, employees, members, applications, workflows, data, integrations, vendors, business rules, and operational procedures.
Document new or modified requirements and communicate potential impacts to scope or expected outcomes.
Develop and maintain working knowledge of Credit Union frontline and support department procedures, systems, workflows, and operational dependencies.
Analyze actual operating processes to identify manual or duplicate work, unnecessary handoffs, bottlenecks, inconsistencies, and opportunities for automation or simplification.
Assess proposed changes from an end-to-end operational perspective and identify impacts on employees, support teams, members, reporting, downstream processes, integrations, and systems.
Help stakeholders distinguish underlying business needs from requested technical solutions so alternatives can be considered.
Develop user acceptance testing scenarios and validate that completed functionality meets approved requirements and intended business processes.
Test standard workflows and relevant exception scenarios; document results, defects, exceptions, and unresolved issues and coordinate follow-up.
Help distinguish software defects from requirement changes, scope changes, configuration issues, or newly identified business needs.
Participate in implementation readiness activities and help ensure testing and outstanding issues are understood before deployment.
Provide timely updates regarding requirements, scope, risks, blockers, decisions, and testing.
Follow applicable regulatory compliance requirements, including BSA, AML, OFAC, CIP, and MDD as related to job functions, and complete annual BSA/AML training.
Perform other duties as assigned.