Systems Analyst (Onsite)

Agua Caliente Casinos • Rancho Mirage, CA

5d • Onsite

About The Position

The Systems Analyst supports software products used at the casino, including troubleshooting, user management, customization, and work on projects to upgrade or enhance systems. The role provides functional IT support to end users across hospitality and business systems and coordinates with department heads, the Director of Central IT, the Helpdesk, software vendors, and the Central IT Engineering Department. It also coordinates training programs to support ongoing operations and provides excellent service to guests and internal clients. The position must comply with applicable internal controls, standard operating procedures, and tribal regulations. The role has no supervisory responsibilities.

Requirements

• High school diploma or GED.
• Knowledge of industry-related software, including InfoGenesis, OPERA, Berg Systems, Boom 4 Time, WSS Web Booking, HMS, IGT Advantage Patron Management, Crystal Reports, and EZ-Pay.
• Excellent communication skills.
• Good organizational skills.
• Good interpersonal skills.
• Ability to stand, move, and work throughout the office area and properties, including walking up to 1½ miles, climbing stairs, and sitting at a desk or workstation for the duration of the shift.
• Ability to work in a smoke-filled environment.
• Ability to grasp, bend, lift, carry, or otherwise move goods weighing at least 25 pounds intermittently.
• Sufficient hand dexterity to use office equipment, including a computer keyboard, calculator, general office equipment, and a multi-line telephone.

Nice To Haves

• Bachelor’s degree in Business or Information Technology preferred.
• Three or more years of experience working in a hospitality-related position strongly preferred.

Responsibilities

• Support casino software products, including troubleshooting, user management, and customization.
• Carry out work associated with project plans created by the Director of Central IT to upgrade or enhance systems.
• Follow up with the Director of Central IT and department heads on the status of software troubleshooting and customization.
• Provide expert functional IT support to end users on hospitality and business systems, including IGT Advantage, Micros Opera, InfoGenesis, and Spa Soft.
• Update the Director of Central IT and Helpdesk on work-order status and act as a liaison between software vendors and the business.
• Coordinate development and implementation of training programs that support ongoing operations.
• Work with the Central IT Engineering Department on software maintenance for Windows 20xx/20xx servers to maximize software performance.
• Provide excellent guest service to guests and internal clients.
• Comply with applicable ACCRM, ACPS, and ACCC System of Internal Controls, Standard Operating Procedures, and Tribal Regulations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED