Systems Analyst (Onsite) (37580)

Agua Caliente Casinos • Rancho Mirage, CA

3d • Onsite

About The Position

The Systems Analyst supports the software products used at the casino, including troubleshooting, user management, and customization. The role executes work associated with project plans created by the Director of Central IT to upgrade or enhance systems. It provides functional IT support to end users across hospitality and business systems, coordinates with software vendors and internal teams, and helps develop and implement training programs. The position also works with the Central IT Engineering Department on software maintenance for Windows servers and provides excellent service to guests and internal clients. The employee must comply with applicable internal controls, standard operating procedures, and Tribal Regulations.

Requirements

• High school diploma or GED.
• Knowledge of industry-related software, including InfoGenesis, OPERA, Berg Systems, Boom 4 Time, WSS Web Booking, HMS, IGT Advantage Patron Management, Crystal Reports, and EZ-Pay.
• Excellent communication, organizational, and interpersonal skills.
• Ability to stand, move, and work throughout office areas and properties; walk up to 1½ miles; climb stairs; and sit at a desk or workstation for the duration of a shift.
• Ability to work in a smoke-filled environment.
• Ability to grasp, bend, lift, carry, or otherwise move goods weighing at least 25 pounds intermittently.
• Sufficient hand dexterity to use a computer keyboard, calculator, general office equipment, and a multi-line telephone.

Nice To Haves

• Bachelor’s degree in Business or Information Technology preferred.
• Three or more years of experience in a hospitality-related position strongly preferred.

Responsibilities

• Follow up with the Director of Central IT and department heads on the status of software troubleshooting and customization.
• Provide functional IT support to end users on hospitality and business systems, including IGT Advantage, Micros Opera, InfoGenesis, and Spa Soft.
• Update the Director of Central IT and Helpdesk on work-order status and serve as a liaison between software vendors and the business.
• Coordinate the development and implementation of training programs to support ongoing operations.
• Work with the Central IT Engineering Department to perform software maintenance on Windows servers.
• Provide excellent guest service to guests and internal clients.
• Comply with applicable ACCRM, ACPS, and ACCC System of Internal Controls, Standard Operating Procedures, and Tribal Regulations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED