Sr. Operations Manager (onsite)

RTX • Phoenix, AZ

2d • Onsite

About The Position

The Sr. Operations Manager owns execution of operations to achieve targets and metrics for Safety, Quality, Delivery, Cost, and organizational development. Based in Phoenix, Arizona, this role leads Operations Supervisors and directs a cross-functional Integrated Production Team to meet business objectives and customer requirements. The manager promotes teamwork and accountability across business interfaces and leads, motivates, and develops employees through performance management.

The role maintains compliance with regulations, laws, and management-system requirements; reduces environmental, health, and safety risks; and ensures required safety programs are executed. It manages capacity, demand, and resource plans to support rate readiness and on-time delivery, and supports Sales, Inventory & Operations Planning (SIOP). The manager advances employee engagement, workforce planning, continuous improvement, supply-chain coordination, budget and cost objectives, inventory improvements, and talent and succession planning. Business travel may be required up to 5%.

Requirements

• University degree or equivalent experience and at least 10 years of relevant experience; alternatively, an advanced degree in a related field and at least 7 years of experience.
• Experience in manufacturing, operations management, program/project management, or a similar industrial environment.
• Manufacturing leadership experience, including direct reports.
• Experience with manufacturing systems such as SAP or equivalent.
• Experience with Lean, CORE, Six Sigma, and structured problem-solving methodologies.
• U.S. citizenship is required because only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

• Knowledge of the CORE Operating System and Lean Manufacturing principles.
• Proficiency with Microsoft Office applications.
• Experience interpreting capacity plans, schedules, cost models, and performance dashboards.
• Experience influencing without authority in a matrixed organization.
• Ability to communicate with all levels of the organization.

Responsibilities

• Maintain compliance with regulations, laws, and management-system requirements.
• Proactively reduce environmental, health, and safety risks and promote safe workplace behaviors.
• Support safety programs, including behavioral-based safety and job hazard analysis, and ensure Operations executes required programs.
• Manage capacity, demand, and resource plans to ensure rate readiness and 100% on-time delivery to internal and external customers.
• Support the Sales, Inventory & Operations Planning (SIOP) process so adequate capacity and headcount are planned and maintained.
• Drive employee engagement, foster a positive culture, and execute strategic workforce-planning initiatives.
• Lead continuous improvement using the CORE operating system and lean manufacturing initiatives, including Tiered Accountability, Gemba, Visual Management, Process Mapping, Kanban, 5S, Kaizen, and Root Cause Corrective Action.
• Integrate tactical and strategic supply-chain actions to ensure delivery and manage risk.
• Support operating-budget objectives, capital plans, and cost-savings targets.
• Ensure utilization and labor efficiency goals are achieved while sales output is realized.
• Improve inventory and reduce manufacturing variances.
• Support the annual operational macro plan and ensure projects are implemented to resolve identified problems, issues, or opportunities.
• Execute talent-management and succession-planning processes.
• Ensure training and skills are assessed to prevent critical skills gaps.
• Lead Operations Supervisors and direct a cross-functional Integrated Production Team to meet business objectives and customer requirements.
• Develop and performance-manage employees, fostering teamwork and accountability.
• Support business travel up to 5%.

Benefits

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• 401(k) plan with employer matching and a separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional pet, home and auto, additional life and accident, critical illness, group legal, and identity-theft protection coverage.
• Birth, adoption, and parental leave benefits.
• Ovia Health fertility and family-planning benefits.
• Adoption assistance.
• Autism benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives wellness rewards program.
• Doctor On Demand virtual doctor visits.
• Bright Horizons child and elder care services.
• Teladoc Medical Experts second-opinion program.
• Flexible spending accounts.
• Paid time off and holidays.
• Flexible work schedules.
• Potential relocation assistance.
• Potential annual short- and/or long-term incentive compensation, depending on position level and other factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior