Operations Manager

JLL • Flushing, NY

1d • $95,000 - $105,000 • Onsite

About The Position

The Facilities Operations Manager leads Engineering & Maintenance service teams to enhance client property value and user satisfaction. The role oversees facility operations and mechanical groups, including steam plant and storm water treatment plant operations, and shares responsibility for skilled trade functions across carpentry, electrical, and HVAC disciplines. It works with the JLL team, Carrier Laboratory Managers, and contracted Security, Fire Protection, and Janitorial personnel to maintain and improve the Carrier Campus facilities.

The position manages site work orders through the Corrigo computerized maintenance management system (CMMS), including financial projections, analysis, reporting, performance metrics, and KPI dashboards. It maintains financial controls and operational asset management, supports employee development and certifications, and ensures compliance with established procedures and safety standards. The three JLL Operations Managers coordinate with client Facility Managers and provide coverage for campus emergencies, after-hours situations, other Operations Supervisors’ vacation coverage, and occasional weekend special events. JLL-managed technicians work under a collective bargaining agreement negotiated through October 2028.

Requirements

• Deep understanding of mechanical, heating, ventilation, and electrical systems, building infrastructure operations, construction methodologies, and maintenance best practices.
• Proficiency with Microsoft Outlook, including calendar management, meeting coordination, email organization, and task tracking.
• Proficiency with Microsoft Excel for data analysis, budget tracking, reporting dashboards, pivot tables, and formulas.
• Competency in Microsoft Word for documentation, procedures, reports, and compliance records, and Microsoft PowerPoint for presentations.
• Facility with Microsoft Teams for conferencing, collaboration, file sharing, and project coordination.
• Strong internet research and web-based application navigation skills; experience with document management systems and digital filing protocols.
• Corrigo platform expertise for work order management and reporting.
• Capabilities in digital maintenance record keeping, audit trail documentation, performance metrics tracking, and KPI dashboard creation.
• Familiarity with OSHA General Industry Standards, including Confined Space Entry procedures, Personal Protective Equipment requirements, and Lockout/Tagout protocols.
• Ability to supervise union-represented technical teams within collective bargaining parameters.
• Strong collaboration and communication skills across organizational levels and with facility managers, laboratory leaders, and contracted service providers.
• Understanding of budget management, financial analysis, and reporting.

Nice To Haves

• Experience with steam plants and storm water treatment facilities.
• NFPA 70E awareness.

Responsibilities

• Lead Engineering & Maintenance service teams and oversee facility operations.
• Supervise mechanical groups, including steam plant and storm water treatment plant operations.
• Share responsibility for carpentry, electrical, and HVAC skilled trade functions.
• Oversee site work order systems for assigned craftsmen through Corrigo CMMS.
• Collaborate with Carrier Laboratory Managers and contracted Security, Fire Protection, and Janitorial teams to maintain and improve campus facilities.
• Maintain financial controls and operational asset management, ensure budget adherence, and support operational efficiency.
• Track performance metrics, create KPI dashboards, and provide reporting on service delivery and improvement opportunities.
• Ensure team members maintain required certifications, follow procedures, and receive coaching and development support.
• Coordinate with other Operations Managers and client Facility Managers for facility work and coverage of emergencies, after-hours situations, vacation coverage, and occasional weekend special events.
• Maintain safety and operational standards and support regulatory compliance.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package focused on mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed