Operations Manager Jobs

About The Position

Requirements

• 3+ years of experience in food service or retail operations leadership.
• Serve Safe and Bassett certification required
• Hands-on experience with Italian coffee service, Bassett coffee production, and QSR food production
• Strong understanding of labor management, inventory, and financial controls
• Ability to thrive in a fast-paced, high-volume environment
• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, and cash register

Responsibilities

• Maintains a steady leadership presence on the floor during peak periods, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly, efficiently, and high hospitality standards are met
• Drive accountability for performance, food safety, and operational execution across the team
• Supervise and support Assistant Manager and hourly team members.
• Build and manage team schedules in alignment with labor budgets and productivity targets
• Monitor and manage cost of goods (COGS), waste, and overall financial performance
• Oversee ordering, inventory management, and vendor coordination, with emphasis on coffee and beverage supplies
• Monitor production consistency for all menu items, including specialty coffee and beverage offerings
• Review and analyze weekly reports (sales, labor, productivity) and implement action plans as needed.
• Partner with HR and Store Leadership on hiring, training, and staffing decisions
• Ensure full compliance with Serve Safe standards and Bassett, health, safety, and sanitation protocols
• Partner cross-functionally with other department leaders to ensure operational alignment, supporting store-wide initiatives and operational priorities
• Performs other duties as required or assigned

Benefits

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program