Operations Manager

Floor Coverings International of Boulder•Boulder, CO

1d•$45,000 - $65,000•Hybrid

About The Position

Floor Coverings International of Boulder County is seeking a hands-on Operations Manager to connect customer inquiries, appointment scheduling, bookkeeping and financial administration, social media, and material ordering. Working directly with the owner, the Operations Manager will take ownership of daily operations, make routine decisions independently, and help improve processes as the business grows. The role is primarily on-site, with periodic work-from-home flexibility once established. The position includes managing customer leads and appointments, maintaining business social media and referral outreach, independently handling day-to-day bookkeeping in QuickBooks, overseeing accounts payable and receivable, and coordinating material orders with sales and production. The Operations Manager will create practical checklists, processes, and reporting to improve consistency, keep stakeholders informed, and close the loop on outstanding tasks. The company seeks someone within commuting distance of Boulder County who wants a long-term opportunity. With demonstrated results, the role could expand to managing production coordinators, leading broader operations, and potentially taking on COO-level responsibilities.

Requirements

Strong, hands-on QuickBooks and bookkeeping experience, including accounts payable, accounts receivable, and reconciliations.
Experience coordinating customer inquiries, appointment scheduling, and competing priorities.
Ability to manage business social media accounts, write clear posts, and organize a content calendar.
Professional, friendly communication and confidence following up with customers about appointments and payments.
Strong attention to detail, sound judgment, and reliable follow-through.
Ability to learn from guidance, document processes, and work independently.
Already based within commuting distance of Boulder County and interested in a long-term opportunity.

Nice To Haves

Construction, flooring, home services, or related industry experience.
Job-costing and purchasing experience.

Responsibilities

Respond to incoming calls, online inquiries, and referral leads; understand customer needs, explain the consultation process, and schedule appointments with the sales team.
Follow up with unbooked inquiries and reschedule missed or canceled appointments.
Maintain accurate CRM lead records, referral sources, and next steps; coordinate calendars and track inquiries and booked appointments.
Manage the social media calendar and publish content across business accounts.
Gather project photos, customer reviews, and team updates for social posts; coordinate promotions, campaigns, and content with the owner and marketing partners.
Monitor social messages and comments, respond appropriately, and route customer inquiries into the sales process.
Support and organize outreach to referral partners, past customers, property managers, and other local businesses; track activity and recommend improvements.
Manage daily bookkeeping in QuickBooks, including transaction entries, categorization, reconciliations, and accurate records.
Manage accounts payable by verifying supplier and installer invoices, resolving discrepancies, and coordinating payments.
Manage accounts receivable by issuing invoices, tracking balances, and following up on outstanding payments.
Maintain current job costs and give the owner visibility into receivables, upcoming obligations, and financial issues.
Place material orders promptly after projects are sold; confirm availability, quantities, pricing, and delivery timelines.
Track shipments, resolve order discrepancies, flag delays, maintain project records, and communicate material readiness to production.
Coordinate with sales and production to resolve missing information before it affects installation.
Create practical checklists, processes, and reporting; clarify ownership and timelines, communicate updates, and close the loop.
Handle routine decisions independently and bring recommendations to the owner when issues require input.