Operations Manager
About The Position
SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Operations Manager helps deliver a strong experience for clients by addressing requests and concerns, communicating proactively, and improving operations. The role leads and develops a diverse team, oversees staffing and daily facility operations, and ensures compliance with parking, security, cash control, safety, and OSHA procedures. It also supports the operation’s financial performance through revenue development, expense reviews, budget management, and general accounting duties. The position is located in Dallas, Texas.
Requirements
- Ability to lead, manage, and motivate a diverse group of team members.
- Strong focus on delivering an excellent customer experience and client satisfaction, including finding unique ways to solve problems.
- Ability to react and problem-solve quickly.
- Experience using computer applications and systems, such as Microsoft Office Suite.
- Ability to learn internal computer programs.
- Valid state-issued driver’s license with a current address and an acceptable driving record.
Nice To Haves
- Prior experience developing budgets and reviewing profit and loss (P&L).
Responsibilities
- Resolve client requests and concerns efficiently and communicate proactively with clients about operational improvements.
- Hire, develop, train, and supervise a diverse team of employees.
- Determine appropriate staffing levels to complete duties, provide a superior customer experience, and perform daily job functions.
- Ensure parking, security, and cash control procedures are followed.
- Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and management of the operation’s budget.
- Identify the location’s procurement and vendor service needs.
- Perform general accounting duties, including accounts payable, payroll, and petty cash.
- Monitor facility maintenance to ensure cleanliness standards are met.
- Monitor and review damage claims.
- Recommend and implement plans or programs to improve operational safety and prevent similar claims from recurring.
- Implement policies and procedures to ensure compliance with OSHA laws.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Long- and short-term disability insurance
- Life insurance
- Accident insurance
- 401(k)
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
