Operations Manager – Big Sky

Ski Butlers • SB Big Sky, MT

14h

About The Position

The Operations Manager leads day-to-day operations for Ski Butlers in Big Sky, Montana, upholding customer service standards and managing the flow of work. The role leads Ski Technicians and Team Leaders and is accountable for company goals including NPS, revenue, and employee satisfaction. Effective performance requires adapting to changing conditions, managing expectations, leading by example, and taking ownership of the business and its success.

This is a full-time winter seasonal position projected to run from October 3, 2026, through the middle of April 2027. The base wage is $27 per hour, with monthly incentives. Operations are divided into morning and evening shifts, and weekend and holiday work is expected.

Requirements

• Ability to lead a team of Ski Technicians and Team Leaders and manage day-to-day operations.
• Ability to adapt to changing conditions, manage expectations, lead by example, and take ownership of results.
• Availability for weekend and holiday work.
• Previous hospitality experience is preferred.

Nice To Haves

• Previous hospitality experience.

Responsibilities

• Set up the shop before the season.
• Conduct orientation for Ski Technicians and Team Leaders.
• Prepare weekly schedules and approve timesheets.
• Conduct one-on-ones and team meetings to maintain communication.
• Coach Ski Technicians and Team Leaders during shop shifts and ride-alongs.
• Maintain a positive shop culture.
• Respond to customer satisfaction surveys.
• Ensure daily brand standards are met, including standards for uniforms, vans, equipment, and shop cleanliness.
• Maintain the van fleet and ensure records are current and mechanical maintenance is completed as needed.
• Set up the next shift for success.
• Hold pre- and post-shift team meetings and ensure each Team Leader and Ski Technician understands shift expectations and responsibilities.
• Plan delivery routes, support calls, and pickups for current and upcoming shifts.
• Dispatch Ski Technicians on reactive support calls.
• Size guests for the proper equipment for orders received in the system.
• Schedule work assignments for the following shift.
• Provide real-time positive and constructive feedback and coaching to meet Key Customer Requirements.
• Assist with labor management during slow periods.
• Take reservations and issue refunds.
• Work toward company goals, including NPS, revenue, and employee satisfaction.

Benefits

• Free Alterra Mountain Company employee pass, with unlimited access to Alterra-owned resorts subject to blackout dates.
• Option to upgrade to a Full or Base Ikon Pass at a heavily discounted rate.
• Free Big Sky Resort ski pass, with the ability to add tram access.
• Discounted access to more than 500 industry brands.
• Discounts on Rossignol, Dynastar, and Lange equipment.
• 401(k) benefit with company match for staff members over 18.
• Apex-MEC minimum essential coverage plan for seasonal employees, including preventive and urgent care visits, telehealth, limited hospitalization, prescription drug benefits, and multilingual behavioral health services.
• Employee assistance programs and emotional wellbeing and work-life balance resources.
• Monthly in-season bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed