Operations Floor Manager- VIP Delta Sky Club - ORD Airport
About The Position
Eurest, a division of Compass Group USA, is seeking a service-driven Operations Floor Manager to join the leadership team at the VIP Delta Sky Club at Chicago O'Hare International Airport. The position supports the lounge’s overall success by leading front-line hospitality teams, driving operational excellence, and delivering a high-quality guest experience. The manager is a visible presence on the floor and fosters hospitality, teamwork, and accountability while maintaining Delta, Compass Group, airport, and health department standards. The role provides hands-on leadership across food and beverage service, guest services, and lounge presentation. It also supports scheduling, labor and inventory management, budgeting, expense management, and operational efficiency. The manager works with culinary, hospitality, airport, and client stakeholders to ensure seamless operations. The stated salary is $72,000–$75,000, with other compensation including a comprehensive benefit package, free parking, and free meals.
Requirements
- At least 3 years of leadership experience in hospitality, foodservice, hotels, restaurants, airport lounges, private clubs, corporate dining, or other premium guest-service environments.
- Experience coaching and developing teams.
- Strong knowledge of food and beverage operations, food safety, presentation, and guest service standards.
- Experience managing labor, inventories, budgets, and operational performance metrics.
- Strong communication, organizational, and problem-solving skills.
- Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Nice To Haves
- ServSafe Food Manager Certification, or ability to obtain it upon hire.
- Associate degree in Hospitality, Business, Culinary Arts, or a related field; equivalent experience is considered.
Responsibilities
- Lead daily lounge operations and ensure exceptional guest service.
- Engage with guests and resolve service opportunities in real time.
- Ensure food, beverage, cleanliness, and presentation standards are consistently achieved.
- Recruit, train, coach, and develop team members while fostering a positive, high-performing culture.
- Provide hands-on leadership across food service, beverage service, guest services, and lounge presentation.
- Monitor operational performance and ensure compliance with safety, sanitation, and company standards.
- Support scheduling, labor management, inventory controls, and operational efficiency initiatives.
- Assist with budgeting, expense management, and achieving operational goals.
- Partner with culinary, hospitality, airport, and client stakeholders to ensure seamless execution.
Benefits
- Comprehensive benefit package
- Free parking
- Free meals
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
