WELLNESS MANAGER- VIP Delta One Lounge - JFK Airport

Compass Group•New York, NY

3d•Onsite

About The Position

The Wellness Manager leads the wellness experience within the Delta One Premium Lounge at JFK Airport, providing a refined, luxury-focused environment for premium travelers. The role directs the wellness program’s strategy, daily operations, financial performance, and guest experience across spa, relaxation, sleep, and rejuvenation spaces. The manager partners with lounge leadership to enhance the wellness offering and deliver personalized experiences that reflect the exclusivity and sophistication of the Delta One brand.

Requirements

3–5 years of spa or wellness management experience in a luxury hotel, resort, private club, premium airport lounge, or comparable high-end hospitality environment.
Proven success leading teams and delivering exceptional guest experiences in luxury service settings.
Experience managing budgets, labor costs, inventory, and revenue-generating wellness operations.
Strong leadership, communication, and organizational skills, including the ability to motivate, inspire, and develop diverse teams.
Ability to create a welcoming, refined, service-driven environment that exceeds guest expectations.
Passion for luxury hospitality and wellness, and for delivering personalized experiences aligned with the elevated standards of the Delta One Premium Lounge.
Ability to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Lead the day-to-day operations of wellness and spa facilities, ensuring seamless service and an exceptional luxury guest experience.
Recruit, interview, onboard, coach, and develop wellness team members while fostering excellence, accountability, and hospitality.
Provide ongoing performance feedback, mentorship, and formal evaluations to support associate development.
Oversee guest-facing wellness amenities, including spa treatment areas, relaxation lounges, and sleep and rest spaces.
Develop and execute financial strategies to maximize revenue opportunities while controlling operating expenses and maintaining premium service standards.
Monitor budgets, forecasts, inventory controls, purchasing systems, staffing levels, and service utilization to support efficiency and profitability.
Establish, maintain, and improve standard operating procedures that support a consistent luxury guest experience.
Ensure the wellness facility meets high standards of cleanliness, presentation, safety, and service excellence.
Partner with lounge leadership to elevate the wellness offering and create innovative experiences for premium travelers.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance and accidental death coverage
Disability insurance
Retirement plan
Paid time off
Holiday time off (varies by site and state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid parental leave
Personal leave
Eligible paid and/or unpaid time off benefits in accordance with applicable laws
Employee referral bonus eligibility