ASSISTANT OPERATIONS MANAGER - DELTA ONE PREMIUM LOUNGE - LAX Airport
About The Position
Eurest, a division of Compass Group USA, is seeking a hospitality-driven Assistant Operations Manager for the Delta One Lounge at Los Angeles International Airport. This leadership role is suited to a hospitality professional with experience in fine dining, luxury hotels, private clubs, premium lounges, or comparable upscale environments. The role leads front-of-house operations, develops high-performing teams, and supports a world-class guest experience aligned with the Delta One brand. The Assistant Operations Manager oversees daily guest service and lounge operations, supports staff recruitment and development, coordinates staffing and scheduling, and works closely with culinary, beverage, and lounge leadership. The position also contributes to financial and operational performance through labor management, inventory and expense controls, payroll support, and monitoring service and guest satisfaction metrics. The role ensures compliance with applicable Delta, Compass Group, airport, health, safety, and sanitation standards. The position offers a salary of $72,000–$75,000, a comprehensive benefits package, free parking, and free meals. Associates may be eligible for paid and unpaid time off in accordance with applicable laws.
Requirements
- At least 3 years of leadership experience in restaurants, luxury hotels, private clubs, premium lounges, or other upscale hospitality operations.
- Strong knowledge of fine dining service standards, wine service, food presentation, and guest engagement.
- Experience hiring, coaching, developing, and leading hospitality teams.
- Financial acumen, including experience managing labor, scheduling, inventories, and operational performance.
- Excellent communication, organizational, and problem-solving skills.
- Professional appearance, polished demeanor, and strong executive presence.
- Associate's or Bachelor's degree in Hospitality, Business, Culinary Arts, or a related field preferred; equivalent experience is considered.
- ServSafe Food Manager Certification preferred, or ability to obtain it upon hire.
Nice To Haves
- Experience with OpenTable, reservation systems, and POS platforms.
- Associate's or Bachelor's degree in Hospitality, Business, Culinary Arts, or a related field.
- ServSafe Food Manager Certification.
Responsibilities
- Lead daily front-of-house operations and ensure exceptional guest experiences.
- Maintain Michelin-level hospitality standards throughout the lounge.
- Engage with guests and resolve concerns professionally and promptly.
- Ensure food, beverage, cleanliness, and presentation standards are consistently achieved.
- Model luxury hospitality and personalized guest service.
- Recruit, train, coach, and develop front-of-house team members.
- Conduct daily pre-shift meetings and ongoing service training.
- Create schedules, staffing plans, station assignments, and side-work responsibilities.
- Foster accountability, professionalism, teamwork, and hospitality excellence.
- Support employee engagement, development, and retention initiatives.
- Oversee reservations, guest flow, seating assignments, and service execution.
- Maintain communication with culinary, beverage, and lounge leadership teams.
- Support inventory controls, cost management, payroll, and administrative functions.
- Ensure compliance with Delta, Compass Group, airport, health, safety, and sanitation standards.
- Assist with VIP events, lounge activations, and special hospitality initiatives.
- Support labor management, scheduling, payroll, and productivity initiatives.
- Monitor operational metrics and guest satisfaction performance.
- Assist with budgeting, inventory controls, and expense management.
- Identify opportunities to improve efficiency, service delivery, and team performance.
Benefits
- Comprehensive benefit package
- Free parking
- Free meals
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD&D
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off, varying by site and state
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid parental leave
- Personal leave
- Potential paid and/or unpaid time off in accordance with applicable federal, state, and local laws
- Employee referral bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
