Service Manager- Delta One Premium Lounge - JFK Airport
About The Position
Restaurant Associates, a division of Compass Group USA, is seeking a hospitality-driven Service Manager for the Delta One Lounge at John F. Kennedy International Airport. The role leads front-of-house operations, develops high-performing teams, and ensures guests receive a world-class experience consistent with the lounge’s luxury hospitality standards. The Service Manager oversees guest experience and service execution, team leadership and development, reservations and guest flow, and operational and financial performance. The position works closely with culinary, beverage, and lounge leadership and ensures compliance with Delta, Compass Group, airport, health, safety, and sanitation standards.
Requirements
- At least 2 years of leadership experience in restaurants, luxury hotels, private clubs, premium lounges, or other upscale hospitality operations.
- Strong knowledge of fine-dining service standards, wine service, food presentation, and guest engagement.
- Experience hiring, coaching, developing, and leading hospitality teams.
- Financial acumen, including experience managing labor, scheduling, inventories, and operational performance.
- Excellent communication, organizational, and problem-solving skills.
- Professional appearance, polished demeanor, and strong executive presence.
- ServSafe Food Manager Certification, or ability to obtain it upon hire.
Nice To Haves
- Experience with OpenTable, reservation systems, and POS platforms.
- Associate's or bachelor's degree in Hospitality, Business, Culinary Arts, or a related field; equivalent experience is considered.
- ServSafe Food Manager Certification.
Responsibilities
- Lead daily front-of-house operations and deliver exceptional guest experiences.
- Maintain Michelin-level hospitality standards throughout the lounge.
- Engage with guests and resolve concerns professionally and promptly.
- Ensure food, beverage, cleanliness, and presentation standards are consistently met.
- Model luxury hospitality and personalized guest service.
- Recruit, train, coach, and develop front-of-house team members.
- Conduct daily pre-shift meetings and ongoing service training.
- Create schedules, staffing plans, station assignments, and side-work responsibilities.
- Foster accountability, professionalism, teamwork, and hospitality excellence.
- Support employee engagement, development, and retention initiatives.
- Oversee reservations, guest flow, seating assignments, and service execution.
- Communicate with culinary, beverage, and lounge leadership teams.
- Support inventory controls, cost management, payroll, and administrative functions.
- Ensure compliance with Delta, Compass Group, airport, health, safety, and sanitation standards.
- Support labor management, scheduling, payroll, and productivity initiatives.
- Monitor operational metrics and guest satisfaction performance.
- Assist with budgeting, inventory controls, and expense management.
- Identify opportunities to improve efficiency, service delivery, and team performance.
Benefits
- Comprehensive benefit package
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Paid and/or unpaid time off benefits in accordance with applicable laws
- Employee referral bonus
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
