Assistant General Manager -Delta Sky Club- ORD Airport

Compass Group • Chicago, IL

9d • $75,000 - $80,000 • Onsite

About The Position

Eurest, a division of Compass Group USA, is seeking an Assistant General Manager to help lead the VIP Delta Sky Club at Chicago O’Hare International Airport. The role supports day-to-day food service operations, promotes a positive and high-performing team culture, and ensures corporate, operational, and brand standards are consistently followed. The Assistant General Manager helps deliver premium food, beverage, and hospitality experiences while maintaining quality, presentation, cleanliness, guest satisfaction, and approved budgets. The position includes hands-on leadership throughout lounge operations and collaboration with leadership, cross-functional teams, and airport stakeholders. The role requires flexible availability, including early mornings, evenings, weekends, holidays, and closing shifts.

The listed salary is $75,000–$80,000. Eurest describes the position as offering a comprehensive benefits package. An Employee Referral Bonus is also available.

Requirements

• 2 to 4 years of food service, hospitality, or restaurant management experience with a proven record of operational leadership.
• 2 to 4 years of experience leading, coaching, and developing high-performing teams.
• Experience in upscale hospitality, such as restaurants, hotels, airport lounges, private clubs, bars, corporate dining, or other premium guest-service operations.
• Strong understanding of food and beverage operations, including quality standards, food safety, presentation, and guest experience.
• Financial acumen and experience managing labor, expenses, budgets, inventories, and operational performance metrics.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, and experience using technology to support daily operations.
• Excellent communication, organizational, and problem-solving skills, with the ability to thrive in a dynamic, customer-focused environment.
• Passion for delivering exceptional hospitality and memorable experiences for Delta Sky Club guests.
• Flexible schedule and open availability, including early mornings, evenings, weekends, holidays, and closing shifts.
• Ability to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.

Nice To Haves

• ServSafe Food Manager Certification, or ability to obtain certification upon hire.
• Associate’s degree in Hospitality, Business, Culinary Arts, or a related field; equivalent combination of education and experience will be considered.

Responsibilities

• Assist in leading daily Delta Sky Club operations, ensuring exceptional service, operational excellence, adherence to approved budgets, and value for the client and guests.
• Support premium food, beverage, and hospitality experiences, maintaining quality, presentation, cleanliness, and guest satisfaction standards.
• Partner with leadership to recruit, onboard, train, coach, and develop team members.
• Provide hands-on leadership across food and beverage operations, guest services, staffing, inventory management, and operational compliance.
• Collaborate with cross-functional teams and airport stakeholders to support seamless lounge operations and an elevated guest experience.
• Monitor operational performance, labor productivity, and service standards, identifying opportunities for improvement and efficiency.
• Build and maintain relationships with guests, team members, clients, and business partners, modeling Delta Sky Club hospitality standards.
• Assist with special projects, lounge initiatives, and other responsibilities assigned by the General Manager.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance and accidental death coverage
• Disability insurance
• Retirement plan
• Paid time off
• Holiday time off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
• Employee Referral Bonus
• Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree