(ORD) Assistant General Manager, HUB Services

United Ground Express•Chicago, IL

About The Position

The Assistant General Manager – Hub Services oversees the Hub leadership team and the Hub’s overall operational performance. Working collaboratively with the General Manager, this role leads Hub employees and promotes a safe, caring, dependable, and efficient work environment. The Assistant General Manager ensures employees comply with safety and quality standards established by United Ground Express, United Airlines, and applicable regulatory authorities. The role leads the Hub team toward operational performance goals, guides the management team on staffing and customer service, and supports a positive work environment and effective employee relations. It also oversees operational compliance, audits, financial reporting, and budgeting; supports employee scheduling and training; and ensures performance, safety, security, and customer service standards are met. The position requires flexible availability to oversee a 24-hour-a-day, seven-day-a-week operation, including weekends and holidays.

Requirements

College degree or equivalent work experience.
Experience managing a large, dynamic operation, preferably in an airline or airline-partner environment.
Experience managing management employees.
Ability to manage airport operations independently.
Calm and professional demeanor during high-volume periods or irregular operations.
Ability to work in a dynamic, fast-paced operational environment.
Analytical thinking, goal-directed leadership, and service-oriented performance.
Strong communication and interpersonal skills.
Strong problem-solving skills and drive for excellence.
Organization and planning skills.
Valid U.S. state driver's license that is not suspended, expired, revoked, or denied.
Strong leadership skills, including the ability to motivate and coach others.
Flexible schedule availability to oversee a 24-hour-a-day, seven-day-a-week operation, including weekends and holidays.
Proficiency with MS Office applications.
Ability to pass all pre-screening clearances applicable to the position.
Ability to use computers and other office equipment.
Ability to communicate and interact in English, both orally and in writing.
Ability to sit, stand, and walk for extended periods.

Responsibilities

Lead the Hub team in achieving operational performance goals in a safe and caring environment.
Direct the management team to maintain appropriate staffing levels and deliver a superior level of customer service.
Build and maintain a positive work environment, demonstrate effective employee relations, and foster collaboration between leaders and frontline employees.
Oversee operational compliance, audits, financial reporting, and budgeting.
Model a calm and professional demeanor during high-volume periods and irregular operations.
Direct the team to achieve or exceed performance and quality standards, and coach for corrections and improvements when needed.
Work with the Business Administration Manager to oversee employee scheduling, maintain staffing levels that support performance goals, and monitor staffing changes.
Collaborate with stakeholders to ensure employees are properly trained and understand their assigned duties.
Ensure employees work safely, dependably, efficiently, and with care.
Oversee proper documentation and correction of injuries, incidents, accidents, and customer service issues.
Ensure compliance with safety, security, and customer service quality standards and procedures.
Perform other duties as assigned.

Benefits

Standby flight privileges for employees and their families across United Airlines’ global network.
20% discount on United Airlines flight tickets.
Vacation time, sick time, and floating holidays.
Medical plan options, including PPO, dental, vision, personal accident, and life insurance.
Flexible Spending Accounts.
Long-Term Disability.
401(k).
Paid training.
Paid parking or transportation assistance.
Participation in the UGE annual incentive plan.