(ORD) Assistant General Manager, HUB Services

United Ground Express • Chicago, IL

4d

About The Position

The Assistant General Manager – Hub Services oversees the Hub leadership team and the Hub’s overall operational performance. Working collaboratively with the General Manager, the Assistant General Manager leads Hub employees and promotes a safe, caring, dependable, and efficient work environment. The role ensures employee compliance with safety and quality standards established by United Ground Express, United Airlines, and regulatory authorities.

Requirements

• College degree or equivalent work experience.
• Experience managing a large, dynamic operation, preferably in an airline or airline partner environment.
• Experience managing management employees.
• Ability to manage airport operations independently.
• Calm and professional demeanor during high-volume periods or irregular operations.
• Ability to work in a dynamic, fast-paced operational environment.
• Analytical thinking, goal-directed leadership, and service-oriented performance.
• Strong communication and interpersonal skills.
• Strong problem-solving skills and a drive for excellence.
• Organization and planning skills.
• Valid U.S. state driver’s license that is not suspended, expired, revoked, or denied.
• Strong leadership skills, including the ability to motivate and coach others.
• Flexible schedule availability to oversee a 24-hour-per-day, seven-day-per-week operation, including weekends and holidays.
• Proficiency with Microsoft Office applications.

Responsibilities

• Lead the Hub team in achieving operational performance goals within a safe and caring environment.
• Direct the management team to maintain appropriate staffing levels and deliver superior customer service.
• Build and maintain a positive work environment, demonstrate effective employee relations, and foster collaboration between leaders and frontline employees.
• Oversee operational compliance, audits, financial reporting, and budgeting.
• Model a calm and professional demeanor during high-volume periods and irregular operations.
• Direct the team to achieve or exceed performance and quality standards, and coach employees on corrections and improvements when needed.
• Work with the Business Administration Manager to oversee employee scheduling, maintain staffing levels that support performance goals, and monitor staffing changes.
• Collaborate with stakeholders to ensure employees are properly trained and understand their assigned duties.
• Ensure employees work safely, dependably, efficiently, and with care.
• Oversee proper documentation and correction of injuries, incidents, accidents, and customer service issues.
• Ensure compliance with safety, security, and customer service quality standards and procedures.
• Perform other duties as assigned.

Benefits

• Flight privileges for employees and their families on standby across United Airlines’ global network.
• 20% discount on United Airlines flight tickets.
• Vacation, sick time, and floating holidays.
• Medical plan options, including PPO, dental, vision, personal accident, and life insurance.
• Flexible Spending Accounts.
• Long-term disability coverage.
• 401(k).
• Paid training.
• Paid parking or transportation assistance.
• Participation in the UGE annual incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager