(ORD) Supervisor, HUB Administration

United Ground Express • Chicago, IL

4d

About The Position

The Supervisor, HUB Administration oversees time and attendance, scheduling, shift bids, and other administrative functions, and supervises the employees responsible for those functions. The role promotes reliable, efficient, and customer-focused service through operational knowledge, goal alignment, and compliance with safety, quality, and other standards set by United Ground Express, United Airlines, stakeholders, and regulatory authorities.

The successful candidate is expected to live in the Chicago area. Relocation assistance is available. Internal UGE candidates must attach an Internal Candidate Eligibility Form completed by their direct supervisor to their application.

Requirements

• Bachelor’s degree or equivalent training and experience.
• Minimum 2–3 years of related experience.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Ability to balance the requirements of multiple tasks simultaneously.
• Willingness to work with stakeholders to provide efficient service to colleagues and employees.
• Excellent written and verbal communication skills and strong attention to detail.
• Effective leadership skills, including the ability to motivate and coach others.
• Flexible schedule availability to cover a 24-hour-per-day, seven-day-per-week operation, including weekends and holidays as assigned.
• Ability to pass all pre-screening clearances applicable to the position.
• Ability to communicate and interact in English, both orally and in writing.

Nice To Haves

• Experience working with union-represented work groups.
• Experience in a fast-paced, complex operational organization with a large employee group.

Responsibilities

• Ensure the operation functions safely, dependably, efficiently, and with care.
• Manage time and attendance administration for hourly and salaried employees, including timecard approvals, corrections, and exceptions.
• Ensure time and attendance transactions are processed accurately and on time.
• Respond promptly to employee payroll inquiries and resolve concerns.
• Analyze reports, identify and communicate key trends, and escalate issues appropriately.
• Participate in recognition and DEI initiatives within the Business Office and station.
• Manage time effectively and meet deadlines.
• Collaborate with stakeholders to ensure an efficient badging process for new hires.
• Maintain confidentiality when handling sensitive personal information.
• Coach and direct the station administrative team to meet or exceed performance expectations.
• Model excellent internal customer service for team members.
• Maintain a positive work environment, strong employee relations, and collaborative relationships.
• Remain calm during high-volume periods and irregular operations.
• Ensure administrative personnel are properly trained and understand their assigned duties.
• Perform other duties as assigned.

Benefits

• Flight privileges for employees and their families on standby across United Airlines’ global network.
• 20% discount on United Airlines flight tickets.
• Vacation, sick time, and floating holidays.
• Medical plan options, including PPO, dental, vision, personal accident, and life insurance.
• Flexible Spending Accounts.
• Long-term disability coverage.
• 401(k).
• Paid training.
• Paid parking or transportation assistance.
• Participation in the UGE annual incentive plan.
• Relocation assistance is available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager