Hub Supervisor

O'Reilly Auto Parts•Richland Township, PA

23h

About The Position

The Hub Supervisor manages and oversees daily hub operations, including supervising city delivery dispatchers, hub delivery specialists, and other team members assigned to the hub. This role is responsible for maintaining accuracy and customer service across city delivery functions, overseeing routes and inventory processes, and ensuring efficient, safe, and cost-effective operations. The supervisor coordinates employee scheduling, training, hiring support, vehicle maintenance, and compliance with company policies. Bilingual candidates are encouraged to apply.

Requirements

Ability to operate effectively in a fast-paced environment.
Good organizational and planning skills.
Ability to analyze and solve problems.
Excellent interpersonal skills.
Must be an effective communicator.
Ability to quickly match alphanumeric sequences.

Nice To Haves

Familiarity with automotive parts.
Supervisor and/or manager experience.
Fluency in multiple languages; Spanish is highly desired.
Bilingual candidates are encouraged to apply.

Responsibilities

Manage daily hub operations and supervise city delivery dispatchers, hub delivery specialists, and other assigned team members.
Maintain a high level of accuracy and customer service for city delivery functions.
Coordinate with dispatchers to ensure products are properly invoiced to spoke stores.
Investigate hub shipping and inventory discrepancies and ensure timely correction.
Assist with monthly cycle counts and other inventory control duties.
Ensure hub stockers and related personnel check in and put away stock orders accurately and promptly.
Ensure shrinkage prevention practices and tools are in place to minimize exposure to theft and paperwork shortages.
Oversee hub delivery routes, ensure routes are followed, maximize efficiency, and minimize costs.
Promote safe driving practices and compliance with delivery service policies.
Manage hub-related expenses to support profitability for hub and spoke stores.
Maintain an organized, clean city delivery area with areas or bins designated for each spoke store.
Schedule hub employees to provide adequate coverage while meeting the payroll budget.
Maintain monthly schedules for supervised team members and ensure employees follow company clock-in and clock-out policies.
Ensure dispatchers monitor delivery specialists’ route schedules and communicate delays to stores remaining on the route.
Coordinate with the store manager to cover routes when regular supervisors or delivery specialists are absent.
Work with the store manager and delivery specialists to maintain vehicles, complete quarterly inspections, and enter mileage into the asset management system daily.
Provide input to the store manager on dispatcher and delivery specialist performance for performance evaluations.
Assist with hiring by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure new-driver training is completed promptly and ongoing training is completed as required.
Verify that drivers have passed pre-employment drug tests and have Risk Management-approved motor vehicle records before employment.
Ensure employees regularly scheduled to drive have an approved motor vehicle record on file with Risk Management.