Hub Supervisor

Overnight Parts Alliance LLC•Jackson, MS

About The Position

Overnight Parts Inc. (OPA) is seeking a dependable, hands-on leader to manage the daily operation of an OPA delivery HUB. The HUB Supervisor oversees driver performance, route coverage, safety, customer service, fleet readiness, and daily delivery operations. This is an active operational role rather than a desk-management position. The Supervisor delivers routes or conducts driver ride-alongs at least three days per week to observe driver performance, understand route and customer issues, and stay connected to day-to-day operations. A successful HUB Supervisor maintains a safe, dependable, customer-focused operation: routes are covered and depart on time, drivers are trained and accountable, vehicles are ready for service, delivery problems are resolved promptly, and management is kept informed. Regular field participation enables the Supervisor to lead and coach based on direct observation.

Requirements

Strong leadership, communication, and organizational skills.
Dependability, accountability, and sound judgment.
Ability to lead employees while remaining actively involved in daily operations.
Strong problem-solving skills and ability to manage multiple priorities.
Commitment to safety and customer service.
Ability to coach employees and address performance issues when necessary.
Basic computer proficiency and ability to learn OPA systems, including DDSTrack and Motive.
Ability to safely lift, carry, and move automotive parts weighing up to 50 pounds without assistance.
Ability to regularly stand, walk, bend, reach, stoop, and handle automotive parts and freight.
Ability to safely enter, exit, and operate OPA delivery vehicles.
Ability to perform delivery routes and driver ride-alongs as required.
Ability to work safely around vehicles, freight, warehouse equipment, and normal HUB activity.
Ability to work in warehouse and delivery environments where temperatures and weather conditions may vary.

Nice To Haves

Previous supervisory, transportation, delivery, logistics, warehouse, or operations experience is preferred.
Experience managing drivers or route-based operations is a strong plus.

Responsibilities

Ensure assigned delivery routes are covered and depart on time each day.
Maintain driver schedules and adequate staffing while minimizing unnecessary overtime.
Deliver a route or conduct a driver ride-along at least three days per week.
Ensure every driver receives a ride-along at least once every three months to evaluate safety, performance, customer service, and compliance with OPA procedures.
Train, coach, and monitor drivers to support safe, professional, and dependable performance.
Participate in recruiting, interviewing, hiring, onboarding, and training drivers in coordination with OPA management.
Monitor driver attendance, performance, appearance, professionalism, and customer service, and address performance concerns as needed.
Ensure proper use of OPA systems, including DDSTrack and Motive, and compliance with scanning, delivery documentation, DVIR, and HOS procedures.
Respond to daily route and delivery issues, including shortages, mis-sorts, recollects, redeliveries, and other service problems.
Monitor route performance and work with management to improve efficiency and customer service.
Coordinate vehicle maintenance and ensure delivery vehicles are safe, properly maintained, and available for service.
Maintain accurate employee time records and review timekeeping for payroll accuracy.
Safeguard OPA vehicles, equipment, automotive parts, fuel, collected funds, and other company or customer property.
Communicate significant employee, customer, safety, fleet, and operational issues to the Territory Manager.