Hub Supervisor

Overnight Parts Alliance LLC•De Kalb, MS

About The Position

Overnight Parts Inc. (OPA) is seeking a dependable, hands-on leader to manage the daily operation of an OPA delivery HUB. The HUB Supervisor is responsible for driver performance, route coverage, safety, customer service, fleet readiness, and the execution of daily delivery operations. This is an active field role, not a desk-management position. The Supervisor delivers routes or conducts driver ride-alongs at least three days per week to observe performance, understand route and customer issues, and remain connected to daily operations. The schedule is full-time, primarily Monday through Friday, with hours varying by HUB location and operational needs. The position reports to the Territory Manager. A successful HUB Supervisor maintains a safe, dependable, customer-focused operation: routes are covered and leave on time; drivers are trained, monitored, and held accountable; vehicles are ready for service; delivery problems are addressed quickly; and management is kept informed of significant issues. Regular route participation and ride-alongs enable the Supervisor to lead and coach based on direct observation.

Requirements

Strong leadership, communication, and organizational skills.
Dependability, accountability, and sound judgment.
Ability to lead employees while remaining actively involved in daily operations.
Strong problem-solving skills and ability to manage multiple priorities.
Commitment to safety and customer service.
Ability to coach employees and address performance issues when necessary.
Basic computer proficiency and ability to learn OPA systems, including DDSTrack and Motive.
Ability to safely lift, carry, and move automotive parts weighing up to 50 pounds without assistance.
Ability to regularly stand, walk, bend, reach, stoop, and handle automotive parts and freight.
Ability to safely enter, exit, and operate OPA delivery vehicles.
Ability to perform delivery routes and driver ride-alongs as required.
Ability to work safely around vehicles, freight, warehouse equipment, and normal HUB activity.
Ability to work in warehouse and delivery environments where temperatures and weather conditions may vary.

Nice To Haves

Previous supervisory, transportation, delivery, logistics, warehouse, or operations experience.
Experience managing drivers or route-based operations.

Responsibilities

Ensure all assigned delivery routes are covered and depart on time each day.
Maintain driver schedules and adequate staffing while minimizing unnecessary overtime.
Deliver a route or conduct a driver ride-along at least three days per week.
Ensure every driver receives a ride-along at least once every three months to evaluate safety, performance, customer service, and compliance with OPA procedures.
Train, coach, and monitor drivers to support safe, professional, and dependable performance.
Participate in recruiting, interviewing, hiring, onboarding, and training drivers in coordination with OPA management.
Monitor driver attendance, performance, appearance, professionalism, and customer service, and address performance concerns when necessary.
Ensure proper use of OPA systems, including DDSTrack and Motive, and compliance with scanning, delivery documentation, DVIR, and HOS procedures.
Respond to daily route and delivery issues, including shortages, mis-sorts, recollects, redeliveries, and other service problems.
Monitor route performance and work with management to improve efficiency and customer service.
Coordinate vehicle maintenance and ensure delivery vehicles are safe, properly maintained, and available for service.
Maintain accurate employee time records and review timekeeping for payroll accuracy.
Safeguard OPA vehicles, equipment, automotive parts, fuel, collected funds, and other company or customer property.
Maintain clear communication with the Territory Manager regarding significant employee, customer, safety, fleet, and operational issues.