Hub Supervisor

O'Reilly Auto Parts • Johnson City, TN

7d

About The Position

The Hub Supervisor manages daily hub operations and supervises city delivery dispatchers, hub delivery specialists, and other assigned team members. The role is responsible for accurate, customer-focused city delivery services; inventory and shipping accuracy; efficient and safe delivery routes; expense control; staffing and scheduling; vehicle maintenance oversight; and driver training and qualification. The supervisor works with the store manager and hub staff to maintain service coverage, meet payroll budgets, and support the performance and development of team members. Bilingual candidates are encouraged to apply.

Requirements

• Ability to operate effectively in a fast-paced environment.
• Good organizational and planning skills.
• Ability to analyze and solve problems.
• Excellent interpersonal skills.
• Effective communication skills.
• Ability to quickly match alphanumeric sequences.

Nice To Haves

• Familiarity with automotive parts.
• Supervisor and/or manager experience.
• Fluency in multiple languages; Spanish is highly desired.

Responsibilities

• Manage daily hub operations and supervise city delivery dispatchers, hub delivery specialists, and other assigned team members.
• Maintain a high level of accuracy and customer service for all city delivery service functions.
• Work with city delivery dispatchers to ensure products are properly invoiced to spoke stores.
• Investigate hub shipping and inventory discrepancies and ensure timely correction.
• Assist with monthly cycle counts and other assigned inventory control duties.
• Ensure hub stockers and related personnel check in and put away stock orders accurately and on time.
• Use appropriate shrinkage controls and tools to minimize exposure to theft and paperwork shortages.
• Oversee assigned hub delivery routes, ensure routes are followed, maximize efficiency, and minimize costs.
• Ensure safe driving practices and compliance with delivery service policies.
• Manage hub-side expenses to maximize profitability for hub and spoke stores.
• Maintain a clean, organized city delivery area with areas or bins designated for each spoke store.
• Schedule hub employees to provide adequate coverage while meeting the payroll budget.
• Maintain monthly work schedules for supervised team members and ensure employees clock in and out according to company policy.
• Ensure the city delivery dispatcher monitors delivery specialists’ route schedules and communicates delays to stores still on the route.
• Coordinate with the store manager to cover routes when the regular city delivery supervisor or delivery specialists are absent.
• Work with the store manager and hub delivery specialists to maintain vehicles, complete quarterly inspections, and enter mileage into the asset management system daily.
• Provide the store manager with input on dispatcher and delivery specialist performance for performance evaluations.
• Assist with hiring by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
• Ensure new-driver training is completed on time and ongoing training is completed as required.
• Verify that drivers pass pre-employment drug testing and have MVR approval from Risk Management before employment.
• Ensure employees regularly scheduled to drive have an approved MVR on file with Risk Management.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan.
• 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance.
• Optional flexible spending account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed