(ORD) Supervisor, HUB Administration

United Ground Express•Chicago, IL

2d•Onsite

About The Position

The Supervisor, HUB Administration oversees time and attendance, scheduling, shift bids, and other administrative functions, and supervises the team responsible for these functions. The role promotes reliable, efficient, and customer-focused service by maintaining in-depth operational knowledge, aligning and achieving goals, and ensuring compliance with safety, quality, and compliance standards established by United Ground Express, United Airlines, stakeholders, and regulatory authorities. The successful candidate is expected to live in the Chicago area. Relocation assistance is available. Internal UGE candidates must attach an Internal Candidate Eligibility Form completed by their direct supervisor to their application.

Requirements

Bachelor’s degree or equivalent training and experience.
Minimum 2–3 years of related experience.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Ability to balance multiple tasks simultaneously.
Willingness to work with stakeholders to provide efficient service to colleagues and employees.
Excellent written and verbal communication skills and strong attention to detail.
Effective leadership skills, including the ability to motivate and coach others.
Flexible schedule availability to cover a 24-hour-per-day, 7-day-per-week operation, including weekends and holidays as assigned.
Ability to pass all pre-screening clearances applicable to the position.
Ability to communicate and interact in English, both orally and in writing.

Nice To Haves

Experience working with union-represented work groups.
Experience in a fast-paced, complex operational organization with a large employee group.

Responsibilities

Ensure the operation functions safely, dependably, efficiently, and with care.
Manage time and attendance administration for hourly and salaried employees, including timecard approvals, corrections, and exceptions.
Ensure time and attendance transactions are processed accurately and on time.
Respond promptly to employee payroll inquiries and resolve employee concerns.
Analyze reports, identify and communicate key trends, and escalate issues appropriately.
Participate actively in recognition and DEI initiatives within the Business Office and station.
Manage time effectively and meet deadlines.
Collaborate with stakeholders to ensure efficient badging procedures for new hires.
Maintain confidentiality when handling sensitive personal information.
Coach and direct the station administrative team to meet or exceed performance expectations.
Set a positive example and provide excellent internal customer service.
Maintain a positive work environment, strong employee relations, and collaborative relationships.
Remain calm during high-volume periods and irregular operations.
Ensure administrative personnel are properly trained and understand their assigned duties.
Perform other duties as assigned.

Benefits

Flight privileges for employees and their families on a standby basis across United Airlines’ global network.
20% discount on United Airlines flight tickets.
Vacation, sick time, and floating holidays.
Access to medical plan options, including PPO, dental, vision, personal accident, and life insurance.
Flexible Spending Accounts.
Long-term disability.
401(k).
Paid training.
Paid parking or transportation assistance.
Participation in the UGE annual incentive plan.
Relocation assistance.