Operations Manager (ORD)

CLEAR - Field•Chicago, IL

2h•$70,000 - $85,000•Onsite

About The Position

The Operations Manager is part of CLEAR’s airport leadership team, reports to the General Manager, and leads the daily operations of a team of hourly Ambassadors. This hands-on leadership role supports a fast-paced airport operation, coaching employees on security, customer service, and sales. The manager spends at least 80% of their time on the floor in a customer-facing airport environment. CLEAR is building a secure identity company focused on making experiences safer and easier, physically and digitally. Its secure identity platform serves more than 38 million Members and a growing network of partners worldwide.

Requirements

At least 3 years of leadership experience in a customer-facing operation, such as retail, restaurants, hospitality, or rental cars.
Excellent interpersonal and communication skills, including the ability to motivate, mentor, and influence others.
Solid leadership and organizational skills, with the ability to manage multiple priorities in an ever-changing environment.
Experience with employee engagement, customer satisfaction, sales, and adherence to compliance standards.
Proficiency in using technology daily at work.
Successfully complete a government background investigation.
Ability to stand and walk for extended periods.
Ability to follow policies and procedures established by CLEAR, the airport, and state and federal regulations.
Availability to work a non-traditional schedule, including weekends, holidays, early mornings, and/or evenings.

Responsibilities

Support the General Manager in essential duties for efficient station operations and create an environment where Ambassadors can perform security, service, and sales duties.
Ensure CLEAR and TSA policies and procedures are followed with the highest levels of security and integrity.
Assist with recruiting, onboarding, and developing Ambassadors, supporting continuous learning and development.
Coach, mentor, and train the team to meet sales and customer service goals and standards.
Assist with employee relations matters and investigations as needed.
Analyze key metrics, customer feedback, and on-floor observations to make informed decisions to improve team performance.
Build and foster internal and external stakeholder relationships and serve as a trusted member of the local station leadership team.
Spend at least 80% of working time on the floor in a customer-facing airport environment.

Benefits

Competitive compensation structure with base salary and target bonus.
Three weeks of paid time off, inclusive of vacation and sick time, increasing with time in service.
10 company-paid holidays.
$100 monthly wellness stipend for health- and fitness-related expenses.
401(k) retirement plan with company match.
Medical, dental, vision, pet, home, and auto insurance offerings.
Company-paid disability and life insurance.
Family planning benefits through KindBody.
Paid parental leave.
Family, military, and bereavement leave program.
Emotional well-being assistance.
Ongoing training and development programs.
Free CLEAR memberships for the employee and one other person, plus a discounted membership for three friends.