Lounge Agent (ORD)

AGI • Chicago, IL

2d

About The Position

Lounge Agents welcome guests into the Wingtips Airport Lounge, arrange special services, and assist with questions. The role aims to make each guest feel special through exceptional customer service and encourage them to return. Alliance Ground International (AGI) provides ground handling services to airlines across the U.S. and Canada, with a focus on quality service and safety.

Requirements

• Be at least 18 years of age.
• Possess a high school diploma or equivalent.
• Be able to obtain airport security clearance, including checks of the previous five years of employment, criminal record, and residence history.
• Have at least one year of face-to-face customer service experience in a hotel, restaurant, private club, lounge, or similar setting.
• Be able to communicate with customers and fellow employees and work as a team player under varied conditions.
• If working in the United States, be authorized to work in the United States as defined by the Immigration Reform Act of 1986; if working in Canada, be authorized to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
• Be able to lift up to 14 kg.
• Be able to stand, lift, bend, push, and pull for extended periods.
• Be able to work extended hours on short notice during non-routine operations.
• Be flexible to work various shifts, weekends, irregular shifts, and late evening shifts.

Nice To Haves

• Demonstrated leadership skills in the workplace.

Responsibilities

• Provide friendly, professional service to guests, addressing them by name whenever possible.
• Offer amenities to guests as needed.
• Respond to guest requests for assistance or information about airport and airline operations.
• Maintain a clean and professional appearance.
• Communicate with food attendants to ensure food products meet standards for freshness and appearance, and replenish items as needed.
• Follow AGI workplace rules and regulations to ensure a safe work environment.
• Maintain expected service levels.
• Observe applicable health and safety standards.
• Verify passengers’ eligibility to access the lounge and welcome entitled passengers.
• Ensure the lounge remains replenished and tidy.
• Ensure the lounge is properly set up for morning, afternoon, and evening periods.
• Take reasonable care for personal and others’ health, wellbeing, safety, and security at work.
• Cooperate with managers and supervisors to support compliance with legal requirements.
• Avoid intentionally or recklessly interfering with or misusing company-provided health, safety, security, or welfare resources.
• Inform a manager or supervisor about work situations, equipment, or activities that present serious or immediate danger.
• Report hazards, near misses, incidents, accidents, and dangerous occurrences to a manager or supervisor.
• Carry out work in accordance with provided information, training, and applicable health, safety, and security procedures.
• Understand AGI health, safety, and security policies and attend required training.

Benefits

• Paid vacation.
• Medical, dental, and vision coverage for qualified full-time employees.
• Medical coverage for part-time employees.
• Free uniforms.
• Free on-the-job training.
• Company-matched 401(k) program.
• Company-paid employee assistance program.
• Voluntary life insurance.
• Travel discounts on car rentals, hotels, and cruises.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED