Store Manager - Sky Harbor

Tumi•Phoenix, AZ

2d•$34 - $36

About The Position

The Store Manager leads the retail team in creating a client experience that reflects TUMI’s brand ethos, building and maintaining client relationships, and driving sales through outstanding service. The role oversees store performance, daily operations, team development, client service, and visual merchandising. The Store Manager is expected to support sales and KPI growth, build client awareness, and provide a consistently superior in-store experience while collaborating with peers and corporate partners.

Requirements

Understand and have a genuine passion for the TUMI brand, its lifestyle, clients, and product assortment.
Value collaboration and be open to feedback.
Strong sales and client-experience skills.
Demonstrated success meeting sales goals and achieving KPIs.
Flexible availability to work nights, weekends, mornings, and holidays as needed.
Strong integrity and ability to lead by example.
Strong time-management skills.
Ability to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to complete job duties.

Nice To Haves

Sales and client-experience background in the luxury market.

Responsibilities

Meet and exceed individual and store baseline sales goals and KPI targets, including conversion, DPT, UPT, and client data capture.
Lead by example, influence team members, delegate tasks, and develop short- and long-term strategies.
Manage time, initiative, and calendar planning effectively.
Train and develop team members through roleplay, coaching, and application of training content.
Provide clear feedback on strengths, goals, and opportunities, and use company tools to foster a 360-degree coaching culture.
Network and recruit consistently, maintain bench strength for store positions, and establish a management succession plan.
Communicate effectively in writing and verbally with the team, peers, and corporate partners; promote organizational goals and adapt to change.
Demonstrate ethical conduct, remain calm, and deescalate situations when needed.
Manage store schedules, timecards, payroll, shipments, transfers, price changes, and inventory planning and execution.
Resolve complex challenges using sound judgment, enforce company policies and procedures, analyze business results, and coordinate daily store operations.
Ensure the store follows visual guidelines and directives.
Promote excellent client service through client books, thank-you cards, and event strategies, ensuring a consistently superior client experience.