Branch Manager - Palm Harbor

Huntington National Bank•Palm Harbor, FL

10h•Onsite

About The Position

As a Branch Manager, you manage the branch and lead its sales, service, and operations. You coach the team on existing processes, guide colleagues toward budgeted production goals, acquire new consumer and business customers, make referrals to bank partners, and proactively deepen existing customer relationships. The role also includes a consistent business development and calling program. You manage high-value consumer and business customer portfolios, build internal and community relationships, support excellent customer service, and oversee branch operations in accordance with operational, security, risk, and regulatory policies. You also help ensure the branch is appropriately staffed and provide the resources and coaching needed for colleagues to succeed.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor’s degree.
Provide fingerprints if required by NMLS regulations as part of additional background check requirements.

Nice To Haves

Bachelor’s degree and previous management experience.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance across branch and digital channels.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation.
Excellent verbal and written communication skills.
Comfort with technology, including mobile and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Responsibilities

Manage a portfolio of high-value consumer and business customers.
Lead customer referrals to other areas of the bank to meet customer needs, deepen relationships, and build internal partnerships in accordance with branch OCR guidelines.
Lead the team in providing excellent customer service and effectively resolving customer issues.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of, and educate the team about, products, services, technology, and policies.
Remain actively involved in the community and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suitable for Huntington’s culture.
Secure the resources needed to support the team.
Manage overall branch operations in compliance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Perform other duties as assigned.