Branch Manager - Palm Harbor

Huntington National Bank•Palm Harbor, FL

2d•Onsite

About The Position

The Branch Manager is responsible for managing the branch and leading its sales, service, and operations. The role coaches the team on existing processes, leads achievement of budgeted production goals, acquires consumer and business customers, initiates referrals to bank partners, and proactively deepens customer relationships by driving business inside and outside the branch. The Branch Manager is also responsible for a consistent business development and calling program. The position manages a portfolio of high-value consumer and business customers, leads the team in delivering excellent customer service, and oversees branch operations in accordance with operational, security, risk, and regulatory policies and procedures. It also involves developing customer, community, and internal relationships; supporting colleague recruitment and development; and understanding branch sales, service, operations, and financial performance.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor's degree.
Subject to additional background-check requirements, including providing fingerprints as required by NMLS regulations.
Demonstrated acumen in banking, investments, consumer lending, business banking, business lending, sales, sales leadership, customer service, process management, coaching, colleague development, communication, and presentation.

Nice To Haves

Bachelor's degree and previous management experience.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance within the branch and digital channels.
Demonstrated acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation skills.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Responsibilities

Manage a portfolio of high-value consumer and business customers.
Lead referrals to other areas of the bank to meet customer needs, deepen relationships, and build internal partnerships pursuant to OCR guidelines for the branch.
Lead the team in providing excellent customer service and effectively resolving customer issues.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of products, services, technology, and policies, and educate the team on them.
Maintain active involvement in the community and develop key business and community relationships.
Develop internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Obtain resources required to support the team.
Manage branch operations in compliance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Perform other duties as assigned.