Teller - Palm Valley Branch

Exciting • Goodyear, AZ

2d

About The Position

Tellers support Desert Financial Credit Union and its members by delivering accurate, efficient, and exceptional service. They build trust through member transactions, handle cash responsibly, and have basic consultative conversations to identify members’ needs. Tellers perform transactions precisely, follow operational and compliance standards, and provide courteous, solutions-oriented support. They build knowledge of credit union products and services, help support members’ financial wellbeing, promote self-service adoption, and contribute to a welcoming, inclusive branch environment.

The role is based at the Palm Valley Branch. Tellers welcome members, manage lobby traffic and appointment scheduling, process transactions and account servicing, and help resolve issues while responding promptly to potential fraud or security concerns. They use digital tools and CRM systems, make qualified referrals, and participate in coaching, feedback, and cross-training. Other duties may be assigned.

Requirements

• High school diploma or GED.
• At least 1 year of experience in sales and service.
• Accuracy and focus in processing transactions, maintaining records, and following procedures; ability to recognize and resolve discrepancies proactively.
• Genuine care, patience, and professionalism in member interactions; ability to recognize members’ emotions and respond appropriately.
• Ability to adapt to evolving processes, technologies, and priorities in a fast-paced environment while maintaining a positive, solutions-focused mindset.
• Clear, confident communication and active listening skills.
• Ability to contribute to branch goals through teamwork, communication, shared accountability, and support for an inclusive work environment.
• Comfort with technology and eagerness to learn new systems or tools; openness to feedback and professional growth.

Nice To Haves

• Previous cash-handling experience.
• Previous financial institution experience.
• State Notary certification within 30 days.

Responsibilities

• Welcome members to the branch, manage lobby traffic and appointment scheduling, and provide courteous, professional, solutions-oriented support.
• Process deposits, withdrawals, check payments, and account servicing accurately and carefully.
• Follow operational standards and compliance policies, take ownership of issue resolution, and act promptly on potential fraud or security concerns.
• Engage members in consultative conversations to identify financial needs, provide basic financial guidance, and submit qualified referrals.
• Use digital tools and CRM systems to complete transactions accurately, maintain data integrity, and help members adopt self-service options.
• Participate in coaching, feedback sessions, and cross-training to improve performance and support branch goals.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED