Teller - Palm Valley Branch

Desert Financial Credit Union • Goodyear, AZ

4d

About The Position

Tellers contribute to the success of Desert Financial Credit Union and its members by delivering accurate, efficient, and exceptional service. They build trust through member transactions, responsible cash handling, and basic consultative conversations that identify member needs. Tellers perform transactions precisely, adhere to operational and compliance standards, and provide courteous, solutions-oriented support. As members of the branch team, they build foundational knowledge of credit union products and services, support members’ financial wellbeing, promote self-service adoption, and help maintain a welcoming, inclusive branch environment.

Requirements

• High school diploma or GED.
• At least 1 year of experience in sales and service.
• Accuracy and focus in transaction processing, record maintenance, and following procedures; ability to recognize and proactively resolve discrepancies.
• Genuine care, patience, and professionalism in member interactions; ability to recognize members’ emotions and respond appropriately.
• Ability to adapt to changing processes, technologies, and priorities while maintaining a positive, solutions-focused approach in a fast-paced environment.
• Clear, confident communication and active listening skills.
• Ability to contribute to branch goals through teamwork, communication, shared accountability, and support for an inclusive, cooperative environment.
• Comfort with technology and eagerness to learn new systems or tools; willingness to embrace feedback and professional growth.

Nice To Haves

• Previous cash-handling experience.
• Previous financial institution experience.
• State Notary certification within 30 days.

Responsibilities

• Welcome members to the branch, manage lobby traffic and appointment scheduling, and provide courteous, professional, solutions-oriented support.
• Process deposits, withdrawals, check payments, and account servicing accurately and in compliance with operational standards and policies.
• Take ownership of issue resolution and act promptly on potential fraud or security concerns.
• Identify members’ financial needs through consultative conversations, provide basic financial guidance, and submit qualified referrals.
• Use digital tools and CRM systems to complete transactions accurately, maintain data integrity, and help members adopt self-service options.
• Participate in coaching, feedback sessions, and cross-training to improve performance and support branch goals.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED