Patient Navigator - Palm Harbor, FL
About The Position
The Patient Navigator (Patient Support & Phlebotomy) guides patients through hereditary cancer genetic testing and related diagnostic care. The role combines patient education, care coordination, clinic and partner-site support, and specimen collection. The Navigator is a primary point of contact for patients and partner sites, supporting education, scheduling, collection, and follow-up while working with clinicians and operational teams to provide a compassionate, high-quality patient experience and efficient workflows. The position is based in person in Palm Harbor, Florida, and is full-time, Monday through Friday, 8:00 AM to 5:00 PM. English and Spanish are required. Compensation is $25.00–$28.00. The role includes a comprehensive benefits package and stock options.
Requirements
- Nationally certified phlebotomist with strong venipuncture skills.
- At least 2 years of clinical experience in a front-office or back-office setting.
- At least 2 years of experience with insurance verification and prior authorizations.
- Current BLS certification.
- Experience with diagnostic or genetic specimen collection.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Valid driver's license and reliable transportation if travel is required.
- English and Spanish language skills.
- Ability to stand, walk, and move throughout the clinic for extended periods; perform fine motor tasks for venipuncture and specimen handling; and lift and move supplies and equipment weighing up to approximately 25 pounds.
- Ability to communicate clearly and effectively with patients, families, and staff, verbally and in writing, and to follow infection-control, safety, and clinical protocols.
Nice To Haves
- CMA or RMA certification.
- At least 2 years of experience in an outpatient clinic or patient service center.
- Experience in genetics, oncology, women's health, or specialty diagnostics.
- Experience with EMR/EHR systems and strong documentation skills.
- Prior high-touch patient-facing healthcare experience.
- Healthcare students or candidates pursuing clinical careers are encouraged to apply.
Responsibilities
- Guide patients through the hereditary cancer genetic testing process from start to finish.
- Educate patients clearly and compassionately about testing, procedures, and next steps; conduct structured consultations and serve as a primary patient contact.
- Build relationships with partner-site staff, providers, and clinical teams, and support integration with partner clinic workflows.
- Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
- Manage patient cases, scheduling, follow-ups, and workflow coordination; make timely callbacks and communicate consistently with patients and partners.
- Identify and resolve barriers to testing or completion, including scheduling, insurance, and workflow issues.
- Perform venipuncture and collect blood specimens for genetic testing; ensure correct patient identification, labeling, handling, and transport.
- Follow clinical protocols, safety standards, infection-control procedures, and compliance requirements.
- Maintain accurate documentation in EMR/EHR systems and ensure HIPAA compliance and accurate data entry.
- Build knowledge of genetic testing workflows, insurance processes, and patient eligibility; support insurance verification and authorization processes as needed.
- Respond to patient concerns with empathy and clarity and help improve patient completion and outcomes.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) plan.
- Paid vacation, holidays, and sick time.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- Disability insurance.
- Employee discounts.
- Stock options.
- Ongoing training and opportunities for professional growth and advancement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
