Sky Lobby Navigator

Shirley Ryan AbilityLab•Chicago, IL

1d•$17 - $27

About The Position

The Sky Lobby Navigator welcomes visitors entering Shirley Ryan AbilityLab, helps them check in and register for security badging, provides wayfinding assistance, and supports other arrival and departure needs. The role ensures patients and visitors have their non-clinical needs met upon arrival and provides accurate information about building amenities and destinations using institute resources such as the SRAlab directory and LIFE center. The Navigator represents the institute through excellent customer service, communication, accountability, flexibility, sound judgment, and compassion. The position requires collaboration and the ability to work independently on assigned tasks while helping patients and visitors transition smoothly to their destinations. Other duties may be assigned in the best interest of Shirley Ryan AbilityLab.

Requirements

High school diploma or equivalent.
At least 2 years of experience working in the hospitality or customer service industry.
Excellent customer service and interpersonal skills to represent the institute to patients, family members, and external parties.
Experience working with guest or visitor management systems.
Outstanding verbal and written communication skills.
Comfort or experience assisting individuals with disabilities, including wheelchair propulsion and vehicle transfers.
Proven ability to multitask effectively in a fast-paced environment.
Adherence to a code of ethics and confidentiality.
Ability to work independently to carry out specific assignments.
Experience collaborating with others to implement processes, support patients and guests, and facilitate a smooth transition to their next destination in the building.
Working knowledge of Microsoft Office.
Working knowledge of Google Maps and Google Internet searches.

Nice To Haves

Associate degree.
Bilingual Arabic, Spanish, or Polish language skills.

Responsibilities

Greet visitors in the lobby and welcome them to Shirley Ryan AbilityLab.
Assist visitors with security check-in and registration processes for security badging.
Direct visitors to their destinations and assist with wayfinding.
Communicate information about building amenities and answer visitor questions.
Use institute information tools, including the SRAlab directory and LIFE center, to provide accurate information.
Ensure patients and visitors have their non-clinical needs met upon arrival.
Perform other duties as assigned in the best interest of Shirley Ryan AbilityLab.