Sky Lobby Navigator

Shirley Ryan AbilityLab • Chicago, IL

1d

About The Position

The Sky Lobby Navigator welcomes visitors entering Shirley Ryan AbilityLab, supports security check-in and visitor registration for security badges, provides wayfinding assistance, explains building amenities, and answers questions. The role uses institute information tools, including the SRAlab directory and LIFE center, to provide accurate information and helps ensure patients and visitors have their non-clinical needs met when they arrive. The Navigator supports visitors and patients with a respectful, compassionate approach and helps facilitate smooth transitions to destinations within the building. The position reports directly to the Lead Sky Lobby Navigator.

Requirements

• High school diploma or equivalent required.
• At least 2 years of experience in the hospitality or customer service industry.
• Excellent customer service and interpersonal skills.
• Experience working with guest or visitor management systems.
• Outstanding verbal and written communication skills.
• Experience and/or comfort assisting individuals with disabilities, including wheelchair propulsion and vehicle transfers.
• Proven ability to multitask effectively in a fast-paced environment.
• Adherence to codes of ethics and confidentiality.
• Ability to work independently on specific assignments.
• Experience collaborating with others to implement processes and support patients and guests.
• Working knowledge of Microsoft Office.
• Working knowledge of Google Maps and Google Internet searches.

Nice To Haves

• Associate degree preferred.
• Bilingual skills in Arabic, Spanish, or Polish preferred.

Responsibilities

• Greet visitors in the lobby and welcome them to SRAlab.
• Assist visitors with security check-in and registration processes.
• Direct visitors to their destinations and provide wayfinding assistance.
• Communicate building amenities and answer visitor questions.
• Use institute informational tools, including the SRAlab directory and LIFE center, to provide accurate information.
• Ensure patients and visitors have their non-clinical needs met upon arrival.
• Collaborate with others to support patients and guests and facilitate smooth transitions to their next destination in the building.
• Perform other duties as assigned in the best interest of Shirley Ryan AbilityLab.

Benefits

• Comprehensive benefits program competitive with industry peers in the geographic locations; benefits and eligibility may vary by position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED