Store Manager - Sky Harbor

Samsonite•Phoenix, AZ

About The Position

The Store Manager is part of TUMI’s Retail team and is responsible for creating a client experience that reflects the brand, building and maintaining strong client relationships, and driving sales through outstanding service. The role calls for a commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. The retail environment encourages entrepreneurial spirit and offers growth opportunities as the team works to increase sales and KPIs, build client awareness, provide world-class service, and grow the brand.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value collaboration and be open to feedback.
Have strong sales and client-experience skills; luxury-market experience is preferred.
Demonstrate success in meeting sales goals and achieving KPIs.
Have strong integrity and the ability to lead by example.
Have strong time-management skills.
Be available to work nights, weekends, mornings, and holidays as needed.
Be able to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.

Nice To Haves

Retail sales and client-experience background in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPIs, including conversion, DPT, UPT, and client data capture.
Lead by example, influence team members, delegate tasks clearly, and develop short- and long-term strategies.
Demonstrate initiative, time management, and calendar-planning skills.
Train and develop team members through roleplay, coaching, and application of training content.
Provide clear coaching and feedback on strengths, goals, and opportunities, and use company tools to foster a 360-degree coaching culture.
Network consistently, maintain bench strength for store positions, and establish a succession plan for the management team.
Communicate effectively with the team, peers, supervisors, and corporate partners; act ethically, adapt to change, and de-escalate situations when needed.
Manage store schedules, timecards, and payroll.
Monitor shipments, transfers, and price changes for accuracy.
Plan, conduct, and organize store inventory.
Resolve complex challenges using sound judgment and appropriate collaboration.
Follow and enforce company policies and procedures, analyze business results, and make informed business decisions.
Manage and coordinate the store’s daily operations.
Ensure the store follows visual guidelines and directives.
Promote excellent client service through client books, thank-you cards, and event strategies, and ensure a consistent superior client experience.