Retail Assistant Store Manager - Front Operations

Goodwill Industries of Middle Tennessee•Murfreesboro, TN

About The Position

The Retail Assistant Store Manager – Front Operations leads customer-facing store operations and works to deliver a consistently high-quality shopper experience. The role ensures the store is clean, organized, welcoming, well merchandised, and ready to serve customers. Through active, on-floor leadership, the manager oversees point-of-sale operations, sales-floor standards, merchandising presentation, cash control, and store readiness while supporting efficient workflows and Goodwill’s mission of Changing Lives through Education, Training, and Employment. The role is grounded in Teamwork, Respect, Uprightness, and Empowerment. The manager directs front-end team activities, monitors operational and financial performance, coaches and develops team members and Leads, and ensures compliance with company policies, safety guidelines, and operational standards. The position requires a flexible schedule that includes evenings, weekends, and holidays, and may involve travel to other Goodwill locations or making bank deposits.

Requirements

High school diploma or equivalent required.
Two to three years of supervisory or lead experience in production, warehouse, retail, or logistics environments required.
Excellent oral and written communication skills.
Strong organizational skills and ability to manage multiple priorities accurately in a fast-paced environment.
Knowledge of production, inventory, and quality-control processes, including ability to compile, interpret, and analyze operational data for reporting and continuous improvement.
Ability to learn and apply new processes, systems, equipment, and operational procedures.
Ability to lead and motivate a diverse team and promote a positive, inclusive work culture grounded in the organization's mission and TRUE Core Values.
Ability to provide safe, friendly, and efficient donor service at the Donor Door.
Ability to interpret and meet production metrics, KPIs, and performance goals.
Ability to identify quality standards, classify goods accurately, and ensure compliance with CPSC and public-protection requirements.
Working knowledge of Outlook, Word, Excel, and online product research.
Ability to operate a forklift; forklift certification must be obtained, with training and certification provided by the organization.
Reliable transportation to perform job duties, including travel to other Goodwill locations and/or bank deposits as needed.
Valid driver’s license required.

Nice To Haves

Associate’s degree in business, logistics, supply chain, management, retail operations, or a related field.
Four years of supervisory experience in retail, warehouse, logistics, or production environments.
Experience in fast-paced, high-volume operations.
Prior retail, nonprofit, or mission-based organization experience.
Experience supporting or working alongside eCommerce operations.
Previous experience training, coaching, or developing staff.
Bilingual language skills.

Responsibilities

Oversee daily front-end operations and maintain clean, neat, organized, welcoming, and shop-ready customer-facing areas.
Ensure the sales floor is full and visually appealing through timely replenishment, merchandising execution, and recovery.
Maintain sales-floor presentation, including signage, price accuracy, fixtures, product placement, rotation, and pricing.
Reinforce cleanliness, organization, and safety standards across registers, aisles, fitting rooms, restrooms, and checkout areas.
Align front-end readiness with sales trends, peak traffic, and promotional activity.
Model friendly, efficient, and respectful customer service and coach front-end teams on service behaviors.
Plan, schedule, assign, and direct front-end team activities to achieve sales, service, labor-efficiency, and profit objectives.
Lead daily front-end huddles covering sales performance, shopper experience priorities, staffing, and operational readiness.
Monitor and hold the team accountable for sales, conversion, average transaction value, service standards, cleanliness, merchandising, and recovery metrics.
Maintain accurate reporting and make front-end performance metrics visible and actionable.
Identify performance gaps and lead corrective actions and continuous improvement efforts.
Ensure store performance meets financial targets and metrics aligned with annual and quarterly operating plans.
Provide follow-up, real-time coaching, recognition, and accountability.
Supervise, coach, and develop front-end team members and Leads; conduct training, performance feedback, corrective action, and development planning in alignment with HR policies.
Foster a positive, inclusive team culture and support cross-training for operational coverage and business continuity.
Ensure adherence to company policies, procedures, safety guidelines, and operational standards.
Monitor point-of-sale operations, pricing integrity, cash handling, and customer transactions for accuracy and compliance.
Reinforce safe practices in registers, fitting rooms, aisles, and checkout areas; support loss-prevention efforts and coach on proper procedures.
Partner with store leadership on compliance concerns, audit findings, and corrective action plans.
Provide on-floor leadership that models professionalism, accountability, and operational excellence.
Participate in audits, projects, and initiatives that strengthen store performance.
Maintain a flexible schedule, including evenings, weekends, and holidays.
Perform other duties as needed to support store operations and leadership priorities.
Travel to other Goodwill locations and/or make bank deposits as needed.