Retail Assistant Store Manager - Front Operations

Goodwill Industries of Middle Tennessee • Murfreesboro, TN

1d • Onsite

About The Position

The Retail Assistant Store Manager – Front Operations leads customer-facing store operations to deliver a consistently high-quality shopper experience. The role ensures the store is clean, organized, well merchandised, welcoming, and ready to serve customers, while supporting Goodwill’s mission of Changing Lives through Education, Training, and Employment and its TRUE Core Values: Teamwork, Respect, Uprightness, and Empowerment.

Through active, on-floor leadership, the assistant manager sets expectations for customer service, sales floor readiness, merchandising, replenishment, cash control, safety, and efficient front-end execution. The role plans and directs front-end work, monitors sales and operational metrics, coaches and develops team members and Leads, and supports compliance, loss prevention, audits, and broader store operations. The schedule must be flexible and include evenings, weekends, and holidays.

Requirements

• High school diploma or equivalent required.
• Two to three years of supervisory or lead experience in production, warehouse, retail, or logistics environments required.
• Excellent oral and written communication skills.
• Strong organizational skills and ability to manage multiple priorities accurately in a fast-paced environment.
• Knowledge of production, inventory, and quality-control processes, with ability to compile, interpret, and analyze operational data for reporting and continuous improvement.
• Ability to learn and apply new processes, systems, equipment, and operational procedures.
• Ability to lead and motivate a diverse team while promoting a positive, inclusive culture grounded in the organization’s mission and TRUE Core Values.
• Ability to provide safe, friendly, and efficient donor service at the Donor Door.
• Ability to interpret and meet production metrics, KPIs, and performance goals.
• Ability to identify quality standards, classify goods accurately, and comply with CPSC and public-protection requirements.
• Working knowledge of basic computer applications, including Outlook, Word, Excel, and online product research.
• Ability to operate a forklift; certification must be obtained, with training and certification provided by the organization.
• Reliable transportation to perform job duties, including travel to other Goodwill locations and/or making bank deposits as needed.
• Valid driver’s license required.

Nice To Haves

• Associate’s degree in business, logistics, supply chain, management, retail operations, or a related field.
• Four years of supervisory experience in retail, warehouse, logistics, or production environments.
• Experience in fast-paced, high-volume operations.
• Prior retail, nonprofit, or mission-based organization experience.
• Experience supporting or working alongside eCommerce operations.
• Previous experience training, coaching, or developing staff.
• Bilingual language skills.

Responsibilities

• Oversee daily front-end operations and maintain a clean, neat, organized, welcoming, and shop-ready sales floor.
• Ensure effective merchandising, replenishment, recovery, signage, pricing accuracy, fixture use, product placement, rotation, and presentation.
• Maintain cleanliness, organization, and safety across customer-facing areas, including registers, aisles, fitting rooms, restrooms, and checkout zones.
• Align front-end readiness with sales trends, peak traffic patterns, and promotional activity.
• Model friendly, efficient, and respectful customer service and coach front-end teams on service behaviors.
• Plan, schedule, assign, and direct front-end team activities to meet sales, service, labor-efficiency, and profit objectives.
• Lead daily front-end huddles covering sales performance, shopper experience priorities, staffing, and operational readiness.
• Monitor and communicate performance indicators, including sales, conversion, average transaction value, service, cleanliness, merchandising, and recovery.
• Identify performance gaps and lead corrective actions and continuous improvement efforts to meet financial targets and operating plans.
• Provide follow-up, real-time coaching, recognition, and accountability.
• Supervise, coach, train, and develop front-end team members and Leads; provide feedback, corrective action, and development planning in alignment with HR policies.
• Build an inclusive team culture and support cross-training, coverage, and business continuity.
• Ensure compliance with company policies, procedures, safety guidelines, and operational standards.
• Monitor POS operations, pricing integrity, cash handling, and customer transactions for accuracy and compliance.
• Reinforce safe practices and support loss prevention by maintaining situational awareness and addressing front-end risks.
• Partner with store leadership on compliance concerns, audit findings, and corrective action plans.
• Participate in audits, projects, and initiatives that strengthen store performance.
• Maintain a flexible schedule, including evenings, weekends, and holidays.
• Perform other duties as needed to support store operations and leadership priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED