Assistant Store Manager - Operations

DICK'S Sporting Goods•Orlando, FL

1d•Onsite

About The Position

The Assistant Store Manager of Operations leads operational execution in a fast-paced retail environment focused on efficiency, accuracy, and a seamless athlete experience. The role coaches and develops teammates, optimizes processes, and ensures strong performance across front- and back-of-house operations. It supports the opening of a new Going, Going, Gone! store in Altamonte Springs, Florida, while the posting is listed under DICK’S Sporting Goods Store 1179 in Orlando EColonial, Florida. The Assistant Store Manager partners with the Store Manager on business planning, workforce management, hiring, and store operations. They manage Captains (Supervisors), support the broader store team through coaching and influence, and help create an inclusive, welcoming environment for athletes and teammates. The position is responsible for executing company standards and programs, developing team capability, and maintaining safety, service, and operational compliance.

Requirements

High school diploma or equivalent.
1–3 years of experience.
1–3 years of retail management experience or customer-focused experience.
Candidates must keep cameras on during virtual interviews.
Candidates may not use AI tools during any part of the interview process.
Offer is contingent on a satisfactory background check, which may include ID verification.

Responsibilities

Collaborate with the Store Manager to develop and execute full-year business growth plans, including forecasting and planning 90 or more days ahead.
Identify store opportunities and validate key programs and processes, including BOPIS and ship-from-store.
Directly manage Captains (Supervisors) and coach and develop the broader store team through influence.
Manage Captain performance, including development, annual reviews, and promotional recommendations; hold teammates accountable for policies and procedures, including disciplinary and termination recommendations.
Ensure compliant execution of merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
Promote and lead company programs, including customer loyalty participation, warranty sales, and private-label credit card enrollment.
Model service, selling, leadership, and athlete experience behaviors by anticipating needs and providing clear, accurate product information.
Lead, execute, and validate training initiatives, including cross-training leaders; ensure teammates are equipped to deliver elevated athlete experiences and support development plans.
Partner with the Store Manager on long-range workforce management and approve Captain staffing plans.
Oversee payroll and staff scheduling to meet budget goals and respond to athlete traffic and sales trends.
Partner with the Store Manager and Captain team on targeted hiring strategies, sourcing, recruiting, and interviewing.
Make hiring decisions for Captains and make hourly hiring and termination decisions based on Captain recommendations; coach Captains on interviewing, hiring, and team building.
Enforce operational guidelines, brand standards, customer service expectations, company policies, safety, loss prevention, and standard operating procedures.
Create a welcoming and respectful store environment for teammates and athletes and hold teammates accountable for meeting expectations.