Assistant Store Manager - Operations

At Home Group•Zilwaukee, MI

11d

About The Position

The Assistant Store Manager – Operations supports the Store Manager in leading operational, financial, and team functions within an At Home store. In a large-format retail environment with annual sales typically ranging from $4–$10 million, this role supports efficient store operations, strong execution standards, and an exceptional experience for Team Members and customers. The role leads and develops Operations Leads and, based on store volume, the Zone Lead team. It fosters collaboration and helps maintain a safe, organized, high-performing store environment. Success requires leading by example, maintaining high standards, continuously improving processes, solving problems proactively, and supporting a culture focused on teamwork, accountability, and results. The position requires a high school diploma or equivalent and at least three years of relevant leadership experience in a big-box and/or high-volume retail environment. A bachelor’s degree is preferred. Candidates should have experience leading teams of 20 or more Team Members and managing at least $5 million in annual revenue or budget, as well as knowledge of retail operations, inventory, merchandising, customer service, and team development. The role involves extended periods of standing and walking, frequent bending, kneeling, and reaching, lifting and carrying up to 50 pounds independently and participating in team lifts up to 100 pounds, climbing ladders, and working at varying heights. The work environment includes sales floor, stockroom, and receiving areas with exposure to varying temperatures. Flexible availability, including nights, weekends, and holidays, is required based on business needs.

Requirements

High school diploma or equivalent.
At least 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
Experience leading teams of 20 or more Team Members and managing a minimum of $5 million in annual revenue or budget.
Knowledge of freight processes, inventory control, stocking, and merchandising, and the ability to maintain a clean, safe, and organized store environment.
Customer-focused mindset and a track record of delivering an exceptional in-store experience.
Integrity, reliability, and commitment to ethical business practices.
Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
Experience using task management, HRIS, and workforce scheduling systems.
Strong verbal and written communication and comprehension skills.
Ability to inspire, drive urgency, delegate effectively, and motivate high-performing teams.
Ability to prioritize, multitask, and adapt to changing business needs.
Ability to analyze data and use insights to make informed business decisions and drive performance.
Ability to build and sustain a collaborative, engaging, high-performing team culture.
Ability to meet the physical demands of the role, including extended standing and walking, frequent bending, kneeling, and reaching; lifting and carrying up to 50 lbs. independently and participating in team lifts up to 100 lbs.; climbing ladders and working at varying heights; and performing repetitive lifting, pushing, and pulling.
Flexible availability, including nights, weekends, and holidays, based on business needs.

Nice To Haves

Bachelor’s degree.

Responsibilities

Drive execution of store operations to achieve sales, profit, and overall performance goals while creating an engaging, customer-focused shopping experience.
Attract, hire, and develop talent; build internal bench strength and effective succession plans.
Coach, train, and develop Team Members to improve efficiency and performance, encourage continuous improvement, and support internal career growth.
Support proper staffing, scheduling, and payroll accuracy, and execute plans based on financial and operational metrics to drive sales, control expenses, and improve profitability.
Plan, prioritize, and oversee operations, including opening, closing, and front-end processes, to ensure efficiency, accuracy, and operational readiness.
Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions, visual standards, and a clean, safe, and organized store environment.
Lead efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling.
Address Team Member and customer concerns with urgency, professionalism, and integrity.
Ensure compliance with company policies, procedures, and applicable laws and regulations.
Champion a positive, inclusive, and safe environment by modeling At Home’s Values.
Lead team communication through regular huddles and meetings.
Perform additional duties as assigned.