Assistant Store Manager Operations

DICK'S Sporting Goods • Longview, TX

7d

About The Position

The Assistant Store Manager of Operations leads operational execution in a fast-paced retail environment, focusing on efficiency, accuracy, and a seamless athlete experience. The role coaches and develops teammates, optimizes processes, and ensures strong execution across front- and back-of-house operations. The position works closely with the Store Manager and Captain (Supervisor) team to support store performance, develop people, and uphold company standards.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience.
• 1–3 years of retail management experience or customer-focused experience.

Responsibilities

• Collaborate with the Store Manager to develop and execute full-year business growth plans, including forecasting and planning more than 90 days ahead; identify store opportunities and validate programs and processes such as BOPIS and ship-from-store.
• Directly manage Captains (Supervisors) and influence, coach, and develop the broader store team; manage performance, development, annual reviews, and promotional recommendations for Captains, and hold teammates accountable for policies and procedures.
• Uphold merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment; lead company programs such as customer loyalty participation, warranty sales, and private-label credit card enrollment.
• Model service, selling, and leadership behaviors that elevate the athlete experience, anticipating athlete needs and providing clear, accurate, knowledgeable product information.
• Lead, execute, and validate training initiatives, including cross-training leaders; ensure teammates are equipped to deliver elevated athlete experiences through coaching, development plans, and stretch assignments.
• Partner with the Store Manager on long-range workforce management and approve Captain staffing plans; oversee payroll and staff scheduling to align with budget goals and athlete traffic and sales trends.
• Partner with the Store Manager and Captains on hiring strategies, sourcing, recruiting, and interviewing; own hiring decisions for Captains and hiring and termination decisions for hourly teammates based on Captain recommendations; coach Captains on effective hiring and team-building practices.
• Ensure teammates meet operational guidelines, brand standards, service expectations, and company policies; uphold store safety, loss prevention, standard operating procedures, and applicable external laws and guidelines; hold teammates accountable for noncompliance.
• Create a store environment where teammates and athletes are welcome and treated with respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED