Assistant Store Manager - Operations

At Home•Augusta, GA

About The Position

The Assistant Store Manager – Operations supports the Store Manager in leading operational, financial, and team functions within an At Home store. The role helps drive performance in a large-format retail environment, supporting efficient operations, strong execution standards, and an exceptional experience for Team Members and customers. It leads and develops Operations Leads and, based on store volume, the Zone Lead team. The position promotes collaboration and helps maintain a safe, organized, high-performing store environment through role modeling, continuous process improvement, proactive problem-solving, and a culture of teamwork, accountability, and results.

Requirements

High school diploma or equivalent required.
At least 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
Proven experience leading teams of 20 or more Team Members and managing at least $5 million in annual revenue or budget.
Knowledge of freight processes, inventory control, stocking, and merchandising, with the ability to maintain a clean, safe, and organized store environment.
Customer-focused mindset and a track record of delivering an exceptional in-store experience.
Demonstrated integrity, reliability, and commitment to ethical business practices.
Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
Experience using task management, HRIS, and workforce scheduling systems.
Strong verbal, written, and comprehension skills.
Ability to inspire, drive urgency, delegate effectively, and motivate high-performing teams.
Ability to prioritize, multitask, and adapt to changing business needs.
Proven ability to analyze data and use insights to make informed business decisions and drive performance.
Proven ability to build and sustain a collaborative, engaging, and high-performing team culture.
Ability to meet the physical demands of the role, including extended standing and walking, frequent bending, kneeling, and reaching; lifting and carrying up to 50 pounds independently and participating in team lifts up to 100 pounds; climbing ladders and working at varying heights; and performing repetitive lifting, pushing, and pulling.
Flexible availability, including nights, weekends, and holidays, based on business needs.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Drive execution of store operations to achieve sales, profit, and overall performance goals while creating an engaging, customer-focused shopping experience.
Attract, hire, and develop talent; build internal bench strength and effective succession plans.
Coach, train, and develop Team Members to improve efficiency and performance, encourage continuous improvement, and support internal career growth.
Support proper staffing, scheduling, and payroll accuracy, and execute plans based on financial and operational metrics to drive sales, control expenses, and improve profitability.
Plan, prioritize, and oversee operations, including opening, closing, and front-end processes, to ensure efficiency, accuracy, and operational readiness.
Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions, visual standards, and a clean, safe, and organized store environment.
Lead efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling to improve overall store effectiveness.
Address Team Member and customer concerns with urgency, professionalism, and integrity.
Ensure compliance with company policies, procedures, and applicable laws and regulations.
Champion a positive, inclusive, and safe environment where Team Members can grow, collaborate, and enjoy their work by modeling At Home’s Values.
Lead team communication through regular huddles and meetings.
Perform additional duties as assigned.