Assistant Store Manager Operations

DICK'S Sporting Goods • Store0452 West County MO, MO

11d • $60,000 - $84,000

About The Position

The Assistant Store Manager of Operations leads operational execution in a fast-paced retail environment, ensuring efficiency, accuracy, and a seamless athlete experience. The role coaches and develops teammates, optimizes processes, and oversees front- and back-of-house operations. Working with the Store Manager, the Assistant Store Manager contributes to business growth planning, workforce management, hiring, training, merchandising, safety, and operational compliance. The position also models outstanding service and helps create an inclusive, welcoming store environment.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience.
• 1–3 years of retail management experience or customer-focused experience.

Responsibilities

• Collaborate with the Store Manager to develop and execute full-year business growth plans, including forecasting and planning more than 90 days ahead; identify store opportunities and validate operational programs and processes such as BOPIS and ship-from-store.
• Directly manage Captains (Supervisors) and indirectly lead the broader store team through coaching, development, and influence.
• Manage performance processes for the Captain team, including development, annual reviews, and promotion recommendations, and hold teammates accountable for compliance with policies and procedures.
• Ensure execution of merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
• Promote and lead company programs, including customer loyalty participation, warranty sales, and private-label credit card enrollment.
• Model strong service, selling, and leadership behaviors, anticipate athlete needs, and provide clear, accurate, knowledgeable product information.
• Lead, execute, and validate training initiatives, including cross-training leaders; ensure teammates are equipped to deliver elevated athlete experiences and build development plans with them.
• Partner with the Store Manager on long-range workforce management and approve Captain staffing plans.
• Oversee payroll and staff scheduling to meet budget goals and adapt to athlete traffic and sales trends.
• Partner with the Store Manager and Captain team to source, recruit, and interview candidates; make hiring decisions for Captains and make hourly hiring and termination decisions based on Captain recommendations.
• Coach Captains on interviewing, hiring, and team-building practices.
• Ensure teammates meet operational guidelines, brand standards, customer service expectations, and company policies.
• Uphold store safety, loss prevention, standard operating procedures, and applicable laws and external guidelines, and address failures to meet expectations.
• Create a store environment where teammates and athletes are welcomed and treated with respect.

Benefits

• Competitive total rewards package that could include incentive, equity, and benefits.
• Generous suite of benefits.
• Compliance with applicable state paid leave requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED