Assistant Store Manager - Operations

At Home • York, PA

6d • $41,400 - $53,800

About The Position

The Assistant Store Manager – Operations supports the Store Manager in leading operational, financial, and team functions within an At Home store. The role contributes to store performance in a large-format retail environment, supporting efficient operations, strong execution standards, and an exceptional experience for Team Members and customers. It leads and develops Operations Leads and, depending on store volume, the Zone Lead team, while fostering collaboration and maintaining a safe, organized, high-performing environment. Success requires leading by example, maintaining high standards, continuously improving processes, solving problems proactively, and supporting a culture of teamwork, accountability, and results.

The position oversees store operations, staffing and scheduling, payroll accuracy, opening and closing, front-end processes, freight, inventory, stocking, merchandising, customer satisfaction, shrink control, safety, loss prevention, and cash handling. It also hires and develops talent, supports succession planning and internal career growth, ensures compliance with policies and applicable laws, and addresses Team Member and customer concerns. The role requires flexible availability, including nights, weekends, and holidays, and the ability to meet the listed physical demands of a retail environment.

Requirements

• High school diploma or equivalent required.
• At least 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
• Experience leading teams of 20 or more Team Members and managing at least $5 million in annual revenue or budget.
• Knowledge of freight processes, inventory control, stocking, and merchandising, and ability to maintain a clean, safe, and organized store environment.
• Customer-focused mindset and a track record of delivering an exceptional in-store experience.
• Demonstrated integrity, reliability, and commitment to ethical business practices.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience using task management, HRIS, and workforce scheduling systems.
• Strong verbal, written, and comprehension skills.
• Ability to inspire, create urgency, delegate effectively, and motivate high-performing teams.
• Ability to prioritize, multitask, and adapt to changing business needs.
• Ability to analyze data and use insights to make business decisions and drive performance.
• Ability to build and sustain a collaborative, engaging, high-performing team culture.
• Ability to stand and walk for extended periods and frequently bend, kneel, and reach.
• Ability to lift and carry up to 50 pounds independently and participate in team lifts up to 100 pounds.
• Ability to climb ladders and work at varying heights as needed.
• Ability to work in sales floor, stockroom, and receiving areas with exposure to varying temperatures.
• Ability to perform repetitive motions, including lifting, pushing, and pulling.
• Flexible availability, including nights, weekends, and holidays, based on business needs.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Drive execution of store operations to achieve sales, profit, and overall performance goals while creating a customer-focused shopping experience.
• Attract, hire, and develop talent; build internal bench strength and succession plans.
• Coach, train, and develop Team Members to improve efficiency and performance, encourage continuous improvement, and support internal career growth.
• Support proper staffing, scheduling, and payroll accuracy; execute plans based on financial and operational metrics to drive sales, control expenses, and improve profitability.
• Plan, prioritize, and oversee operations, including opening and closing and front-end processes.
• Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions, visual standards, and a clean, safe, organized store environment.
• Lead efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling.
• Address Team Member and customer concerns with urgency, professionalism, and integrity.
• Ensure compliance with company policies, procedures, and applicable laws and regulations.
• Promote a positive, inclusive, and safe environment by modeling At Home’s Values.
• Lead team communication through regular huddles and meetings.
• Perform additional duties as assigned.

Benefits

• Medical, dental, vision, disability, and other benefits for non-temporary positions.
• Flexible Spending Accounts.
• Paid Time Off, holidays, and volunteer time.
• 25% store discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED