Assistant Store Manager - Operations

At Home Group • Rancho Cucamonga, CA

10d

About The Position

The Assistant Store Manager – Operations supports the Store Manager in leading operational, financial, and team functions within an At Home store. In a large-format retail environment, typically generating $4–$10 million in annual sales, this role supports efficient operations, strong execution, and an exceptional experience for Team Members and customers. The position leads and develops Operations Leads and, depending on store volume, the Zone Lead team. It promotes collaboration and helps maintain a safe, organized, and high-performing store environment through role-model leadership, high standards, continuous process improvement, proactive problem-solving, teamwork, accountability, and results-focused work.

The role drives store operations and performance, develops talent, supports staffing and payroll accuracy, and oversees opening and closing, front-end processes, freight, inventory, stocking, and merchandising. It also supports customer satisfaction, shrink control, safety, loss prevention, cash handling, policy and legal compliance, and team communication. The role requires flexible availability, including nights, weekends, and holidays, based on business needs, and involves physical work in sales-floor, stockroom, and receiving areas.

Requirements

• High school diploma or equivalent required.
• At least 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
• Experience leading teams of 20 or more Team Members and managing at least $5 million in annual revenue or budget.
• Knowledge of freight processes, inventory control, stocking, and merchandising, and ability to maintain a clean, safe, and organized store environment.
• Customer-focused mindset and a track record of delivering an exceptional in-store experience.
• Integrity, reliability, and commitment to ethical business practices.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience using task management, HRIS, and workforce scheduling systems.
• Strong verbal and written communication and comprehension skills.
• Ability to inspire, drive urgency, delegate effectively, and motivate high-performing teams.
• Ability to prioritize, multitask, and adapt to changing business needs.
• Ability to analyze data and use insights to make informed business decisions and drive performance.
• Ability to build and sustain a collaborative, engaging, and high-performing team culture.
• Ability to stand and walk for extended periods and frequently bend, kneel, and reach.
• Ability to lift and carry up to 50 pounds independently and participate in team lifts up to 100 pounds.
• Ability to climb ladders and work at varying heights as needed.
• Comfort working in sales-floor, stockroom, and receiving areas with exposure to varying temperatures.
• Ability to use standard retail equipment, including pallet jacks, rolling carts, and a baler.
• Ability to perform repetitive motions, including lifting, pushing, and pulling.
• Flexible availability, including nights, weekends, and holidays, based on business needs.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Drive execution of store operations to achieve sales, profit, and overall performance goals while creating an engaging, customer-focused shopping experience.
• Attract, hire, and develop talent; build internal bench strength and effective succession plans.
• Coach, train, and develop Team Members to improve efficiency and performance, encourage continuous improvement, and support internal career growth.
• Support proper staffing, scheduling, and payroll accuracy; execute plans based on financial and operational metrics to drive sales, control expenses, and improve profitability.
• Plan, prioritize, and oversee operations, including opening and closing and front-end processes, to ensure efficiency, accuracy, and operational readiness.
• Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions, visual standards, and a clean, safe, and organized store environment.
• Lead efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling.
• Address Team Member and customer concerns with urgency, professionalism, and integrity.
• Ensure compliance with company policies, procedures, and applicable laws and regulations.
• Champion a positive, inclusive, and safe environment by modeling At Home’s Values.
• Lead team communication through regular huddles and meetings.
• Perform additional duties as assigned.

Benefits

• Part-time 401(k) with employer match.
• Dental, vision, life, and disability insurance.
• 25% store discount, including for seasonal Team Members.
• Full-time employees receive the listed prior benefits plus medical insurance, flexible spending accounts, paid time off, holidays, and volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED